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Counterwise

No. 8 of 16 at TFS

Record Go

at Tenerife South Airport

In terminalNo credit card needed
Counterwise Score 3.9 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Record Go at Tenerife South Airport is ranked No. 8 of 16 car rental desks at the airport, with a Counterwise Score of 3.9/10 (Poor).
  • The Record Go desk is inside the terminal at Tenerife South Airport.
  • No credit card is required (debit cards accepted); the typical deposit is €0–€1,100.
  • Fuel policy: full to full. Opening hours: 07:00–23:00 daily.
  • Main red flag from travellers: Many reviews, including many from the last 6 months, describe sustained pressure at the desk to buy the brand's own cover on top of cover bought through the booking site or a broker, sometimes adding two to three times the rental price. Staff reportedly say outside cover is not accepted or hint at a large deposit..

Based on 293 reviews analysed · Last updated · How scores work

The short version

Based on 293 Google reviews after excluding 7 (about 223 with useful text), this desk polarises travellers: many praise low prices, nearly new cars and fast returns. A large share report 1 to 2 hour pickup queues, pressure to buy extra cover, late fuel-deposit refunds and cars smaller than booked. Independent web evidence is mostly undated or from aggregator pages, and it also points to a mixed-to-negative record, so treat it as a cheap option with real risk of friction at pickup and after return.

AI-assisted summary of 293 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 58 reports · high confidence.

Counter upselling(20% of score)

Poor3.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 43 reports · high confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 48 reports · high confidence.

Queue time(15% of score)

Poor3.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 45 reports · high confidence.

Car condition(15% of score)

Poor5.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 62 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.6 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 4.5 · counts 30%
  • 7 of 300 recent reviews excluded as unreliable (other locations, solicited staff praise, other reasons). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (197 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Many reviews, including many from the last 6 months, describe sustained pressure at the desk to buy the brand's own cover on top of cover bought through the booking site or a broker, sometimes adding two to three times the rental price. Staff reportedly say outside cover is not accepted or hint at a large deposit.rentcarstenerife.comtrustpilot.com
  • Pickup queues of 60 to 120 minutes are reported in about 30 reviews, with a cluster of such reports in early November 2026. Some reviewers say prepaid and walk-in customers share one line.carhiretenerifesouthairport.co.uktrustpilot.com
  • Around 20 reviews say the fuel deposit (roughly 60 to 100 euros) was refunded late, partly or not at all, even after the tank was returned full, and that customer service did not respond for weeks.rentcarstenerife.comdiscovercars.com
  • About 15 reviews describe damage or other charges that travellers dispute, including scratches they say were already on the car, charges taken from the card days after return, and charges for breakdown recovery after faulty cars. Several say pickup condition reports were blank or incomplete.reddit.com
  • About 20 recent reviews report receiving a smaller, lower-category or underpowered car than the one booked, or being told the booked model is not in the fleet.

Green flags (5)

  • About 30 reviews say the cars were nearly new, with low mileage and a modern feel.
  • Prices are repeatedly described as among the cheapest at the airport, and about 30 reviews call the value good.rentcarstenerife.com
  • Returns are often described as very quick (a few minutes), with an out-of-hours key drop, and many reviews say it went smoothly.
  • Travellers who booked directly with the brand's all-inclusive rate report a smoother pickup with no deposit and no pressure. Some report deposits released within hours to a few days.
  • A number of reviews describe friendly, helpful desk and return staff, including explanations in several languages and no pressure on extras.

Practical facts

LocationDesk inside the terminalsource
Opening hours07:00–23:00 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€0–€1,100source
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 293 recent Google reviews of this desk, which we do not republish.

Before you go

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Record Go at other airports and stations

Same brand, different counter. We rate each location on its own.

Record Go at Tenerife South Airport: questions and answers

Is Record Go at Tenerife South Airport any good?

Record Go at Tenerife South Airport has a Counterwise Score of 3.9/10 (Poor) and is ranked No. 8 of 16 desks at the airport. Main green flag: About 30 reviews say the cars were nearly new, with low mileage and a modern feel.. Main red flag: Many reviews, including many from the last 6 months, describe sustained pressure at the desk to buy the brand's own cover on top of cover bought through the booking site or a broker, sometimes adding two to three times the rental price. Staff reportedly say outside cover is not accepted or hint at a large deposit..

Do I need a credit card to rent from Record Go at Tenerife South Airport?

No. Record Go at Tenerife South Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Record Go at Tenerife South Airport?

The typical deposit at Record Go at Tenerife South Airport is €0–€1,100. The lowest starting deposit at this airport is at AutoReisen (€0).

Where is the Record Go desk at Tenerife South Airport?

The Record Go desk is inside the terminal at Tenerife South Airport.

What are the opening hours of Record Go at Tenerife South Airport?

Record Go at Tenerife South Airport is open 07:00–23:00 daily. Fuel policy: full to full.

Other desks at Tenerife South Airport

Ranked by Counterwise Score. Compare all 16 desks side by side