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Counterwise

No. 19 of 21 at ALC

Record Go

at Alicante-Elche Miguel Hernández Airport

In terminalNo credit card needed
Counterwise Score 3.2 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Record Go at Alicante-Elche Miguel Hernández Airport is ranked No. 19 of 21 car rental desks at the airport, with a Counterwise Score of 3.2/10 (Poor).
  • The Record Go desk is inside the terminal at Alicante Airport.
  • No credit card is required (debit cards accepted); the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 07:00–23:00 daily (extended to 23:30).
  • Main red flag from travellers: Many recent reviews report charges for scratches or marks that travellers say were already on the car, often small underside or bumper marks found with a torch in a dark car park. Returns when the office is closed (key box) are mentioned repeatedly, and some charges came with disputed or missing evidence. Several people needed a bank chargeback..

Based on 295 reviews analysed · Last updated · How scores work

The short version

Based on about 245 usable recent Google reviews from the past 9 months (5 excluded), opinions of this desk are sharply split. Many travellers praise new cars, quick service and fast refunds of fuel and card holds. A large share report disputed damage charges, unrefunded fuel deposits, pressure to buy cover, cars below the booked category and unanswered complaints. Photograph or film the car thoroughly at pickup, keep the fuel receipt, and be prepared for queues at peak times.

AI-assisted summary of 295 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 115 reports · high confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 45 reports · high confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 50 reports · high confidence.

Queue time(15% of score)

Poor4.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 38 reports · medium confidence.

Car condition(15% of score)

Poor4.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 70 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.5 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 2.1 · counts 30%
  • 5 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations…). How we clean reviews
  • Pulled 6% toward the airport average, because recent reviews are few (218 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many recent reviews report charges for scratches or marks that travellers say were already on the car, often small underside or bumper marks found with a torch in a dark car park. Returns when the office is closed (key box) are mentioned repeatedly, and some charges came with disputed or missing evidence. Several people needed a bank chargeback.tripadvisor.comtripadvisor.co.uk
  • About 25 recent reviews say the fuel deposit was not refunded, or only partly, even though the car was returned full with a receipt. The desk requires fuel to be bought within 10 km of the airport with a receipt, and some travellers were charged anyway.discovercars.com
  • Customer service is repeatedly reported as unreachable: phone lines redirect to web forms, emails and complaint forms go unanswered for weeks, and disputed charges are often resolved only after a card chargeback.uk.trustpilot.com
  • Around 30 recent reviews describe strong pressure at the counter to buy the desk's own cover, even when cover was already bought through a broker or online. Some mention warnings of high deposits (roughly €1,100 to €1,500) held for up to a month if the cover is declined.
  • A noticeable share of reviews report getting a lower or cheaper model than booked (often a low-cost Chinese-brand car) or being asked to pay extra for a better one. Others report a €40 out-of-hours fee, including for pickups before the office closed, and a pickup service outside office hours that was not available.

Green flags (5)

  • About 25 recent reviews report that the fuel deposit and the card hold were released within hours to a few days when the car was returned full with a receipt.
  • Many travellers describe near-new, low-mileage cars, and some mention free upgrades.
  • Travellers who booked directly with the highest cover tier, or declined extras politely, often report smooth rentals with no upselling and no disputed charges. The operator's pages say this cover removes the damage deposit.recordrentacar.comrecordrentacar.com
  • Several recent reviews report pickup in 3 to 20 minutes, particularly with express check-in or off-peak, and quick returns of 5 minutes or less when staff were present.
  • The desk and the cars are reached on foot from the arrivals hall via the airport car park, so no shuttle is needed, as reported in reviews and a booking-platform description.qeeq.com

Practical facts

LocationDesk inside the terminalsource
Opening hours07:00–23:00 daily (extended to 23:30)source
Credit card requiredNo, debit cards accepted (check conditions)source
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 295 recent Google reviews of this desk, which we do not republish.

Before you go

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Record Go at other airports and stations

Same brand, different counter. We rate each location on its own.

Record Go at Alicante Airport: questions and answers

Is Record Go at Alicante Airport any good?

Record Go at Alicante-Elche Miguel Hernández Airport has a Counterwise Score of 3.2/10 (Poor) and is ranked No. 19 of 21 desks at the airport. Main green flag: About 25 recent reviews report that the fuel deposit and the card hold were released within hours to a few days when the car was returned full with a receipt.. Main red flag: Many recent reviews report charges for scratches or marks that travellers say were already on the car, often small underside or bumper marks found with a torch in a dark car park. Returns when the office is closed (key box) are mentioned repeatedly, and some charges came with disputed or missing evidence. Several people needed a bank chargeback..

Do I need a credit card to rent from Record Go at Alicante Airport?

No. Record Go at Alicante-Elche Miguel Hernández Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Record Go at Alicante Airport?

The deposit amount at Record Go at Alicante-Elche Miguel Hernández Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Goldcar (€0–€950).

Where is the Record Go desk at Alicante Airport?

The Record Go desk is inside the terminal at Alicante Airport.

What are the opening hours of Record Go at Alicante Airport?

Record Go at Alicante-Elche Miguel Hernández Airport is open 07:00–23:00 daily (extended to 23:30). Fuel policy: full to full.

Other desks at Alicante Airport

Ranked by Counterwise Score. Compare all 21 desks side by side