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Counterwise

No. 13 of 14 at ACE

Record Go

at Lanzarote Airport

ShuttleNo credit card needed
Counterwise Score 3.5 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Record Go at Lanzarote Airport is ranked No. 13 of 14 car rental desks at the airport, with a Counterwise Score of 3.5/10 (Poor).
  • The Record Go desk is off-site, reached by shuttle from Lanzarote Airport (ride time not confirmed yet).
  • No credit card is required (debit cards accepted); the typical deposit is €0–€1,100.
  • Fuel policy: full to full. Opening hours: 07:00–22:00 daily.
  • Main red flag from travellers: Many recent reviews report charges of roughly €180-€500 for scratches or marks under the front bumper or body found at return, often after declining the desk's insurance and sometimes with the charge taken within hours; several say they had no proof the mark was new and some say video evidence was needed to overturn it..

Based on 286 reviews analysed · Last updated · How scores work

The short version

Based on about 245 recent Google reviews with text (after removing duplicates and staff-praise reviews), this desk polarises travellers. Many report quick, cheap, friendly rentals with clean cars, but a large minority report disputed underbody-damage charges, pressure to buy cover, late-refunded fuel deposits and long or missed shuttles from the off-site base. Independent web evidence is thin, mostly undated or operator-written, and brand-level rather than specific to this desk.

AI-assisted summary of 286 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 85 reports · high confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 40 reports · high confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 50 reports · high confidence.

Queue time(15% of score)

Poor5.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 40 reports · medium confidence.

Car condition(15% of score)

Poor5.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 63 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.7 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 2.4 · counts 30%
  • 14 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (195 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many recent reviews report charges of roughly €180-€500 for scratches or marks under the front bumper or body found at return, often after declining the desk's insurance and sometimes with the charge taken within hours; several say they had no proof the mark was new and some say video evidence was needed to overturn it.
  • About two dozen recent reviews describe pressure at the counter to buy the desk's own insurance, including when broker or third-party cover was already bought, with a hold of about €1,100-€1,500 as the alternative.
  • Fuel deposits (about €65-€115) and some other deposits are reported as refunded weeks or months late or not at all, with customers saying they could not reach a person by phone or email.
  • Many reviews report surprise charges or refusals at the desk: cards such as Revolut or certain Visa/Mastercard refused, extra fees for roadside cover, drivers under 25, driver changes or early pickup, different car categories, and cancellations after flight delays.
  • The desk is off-site and shuttle-dependent: reviewers report waits of 30 minutes to 2 hours, a shuttle leaving before delayed arrivals, no service after about 22:00, and no early-morning or out-of-hours returns.

Green flags (4)

  • A sizeable group of recent reviewers report a smooth handover and return, with no pressure when they declined extra cover, and the fuel or damage deposit released within days.
  • Many reviews describe newer, clean cars and sometimes free upgrades.
  • Many reviewers found the shuttle from the airport car park quick and easy once they located the meeting point, with handover in about 6-15 minutes.qeeq.com
  • Low prices and friendly desk staff are frequently mentioned in positive reviews.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours07:00–22:00 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€0–€1,100source
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 286 recent Google reviews of this desk, which we do not republish.

Before you go

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Record Go at other airports and stations

Same brand, different counter. We rate each location on its own.

Record Go at Lanzarote Airport: questions and answers

Is Record Go at Lanzarote Airport any good?

Record Go at Lanzarote Airport has a Counterwise Score of 3.5/10 (Poor) and is ranked No. 13 of 14 desks at the airport. Main green flag: A sizeable group of recent reviewers report a smooth handover and return, with no pressure when they declined extra cover, and the fuel or damage deposit released within days.. Main red flag: Many recent reviews report charges of roughly €180-€500 for scratches or marks under the front bumper or body found at return, often after declining the desk's insurance and sometimes with the charge taken within hours; several say they had no proof the mark was new and some say video evidence was needed to overturn it..

Do I need a credit card to rent from Record Go at Lanzarote Airport?

No. Record Go at Lanzarote Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Record Go at Lanzarote Airport?

The typical deposit at Record Go at Lanzarote Airport is €0–€1,100. The lowest starting deposit at this airport is at AutoReisen (€0).

Where is the Record Go desk at Lanzarote Airport?

The Record Go desk is off-site, reached by shuttle from Lanzarote Airport (ride time not confirmed yet).

What are the opening hours of Record Go at Lanzarote Airport?

Record Go at Lanzarote Airport is open 07:00–22:00 daily. Fuel policy: full to full.

Other desks at Lanzarote Airport

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