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Counterwise

No. 12 of 17 at LPA

Europcar

at Gran Canaria Airport

In terminalNo credit card needed
Counterwise Score 4.7 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Europcar at Gran Canaria Airport is ranked No. 12 of 17 car rental desks at the airport, with a Counterwise Score of 4.7/10 (Poor).
  • The Europcar desk is inside the terminal at Gran Canaria Airport.
  • No credit card is required (debit cards accepted); the typical deposit is €100–€500.
  • Fuel policy: full to full. Opening hours: 07:00–23:00 daily.
  • Main red flag from travellers: Many recent reviews (about 28) report damage charges, mostly for scratches, mirrors or wheels, that travellers say were already on the car or did not happen. These were sometimes billed weeks after return and in spite of the traveller's own photos or videos. A Tripadvisor thread from 2025 describes a similar after-hours return dispute..

Based on 291 reviews analysed · Last updated · How scores work

The short version

Based on about 291 recent Google reviews of this desk after exclusions (about 180 with text, the rest star-only), most reviewers describe easy, quick pickups and returns at the in-terminal counter. A persistent minority, roughly 1 in 4 of those with text, report disputed damage or fuel charges, paid upgrades when the booked car is not ready, or scratched cars collected in a dim garage. Web evidence is thin, mostly undated aggregator pages plus one 2025 forum thread, and is only partly consistent with the reviews.

AI-assisted summary of 291 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 55 reports · high confidence.

Counter upselling(20% of score)

Poor4.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 20 reports · medium confidence.

Booking honoured(20% of score)

Poor4.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 28 reports · high confidence.

Queue time(15% of score)

Mixed6.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 25 reports · medium confidence.

Car condition(15% of score)

Poor5.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 40 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.3 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 5.4 · counts 30%
  • 9 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations). How we clean reviews
  • Pulled 8% toward the airport average, because recent reviews are few (165 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Many recent reviews (about 28) report damage charges, mostly for scratches, mirrors or wheels, that travellers say were already on the car or did not happen. These were sometimes billed weeks after return and in spite of the traveller's own photos or videos. A Tripadvisor thread from 2025 describes a similar after-hours return dispute.tripadvisor.com
  • About a dozen reviews say the booked car was not available or had been given away after a late or delayed arrival. The travellers were then offered a paid upgrade or a larger car, with extra costs of roughly 50-500 EUR. Some say the upgrade later appeared in the contract as extra insurance.
  • Several reviews (about 7) report fuel charges of about 45-80 EUR despite the traveller saying the car was returned full or at the same level. One reviewer says the desk called it an admin error.
  • Many reviewers describe cars collected in a dim underground garage with many scratches. The paperwork listed damage only in text, sometimes incompletely or without a diagram. Reviewers say this makes it hard to prove pre-existing damage and they advise filming everything.
  • Several reviews (about 8) describe deposits still unreleased after weeks, or unexplained small charges. They also say the follow-up channels (online form, standard e-mail replies) gave no real answer.

Green flags (5)

  • The desk is inside the terminal, and many reviewers describe quick, straightforward pickup and return, in some cases within minutes and without a queue.es.qeeq.com
  • A number of reviewers report a walk-around at return with staff and no disputed charges, with some noting a fast deposit refund.
  • Several reviewers (about 6) say there was no pressure to buy extra cover, including travellers who brought their own excess insurance.
  • Several reviewers report faulty cars swapped quickly or breakdown help handled promptly, without extra charges.
  • Many reviewers describe good value for money, and a Booking.com listing shows an 8.2/10 rating from about 530 reviews of the brand at this airport (undated page).booking.com

Practical facts

LocationDesk inside the terminalsource
Opening hours07:00–23:00 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€100–€500source
Fuel policyFull to fullsource
Shares the desk withKeddy

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 291 recent Google reviews of this desk, which we do not republish.

Before you go

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Europcar at other airports and stations

Same brand, different counter. We rate each location on its own.

Europcar at Gran Canaria Airport: questions and answers

Is Europcar at Gran Canaria Airport any good?

Europcar at Gran Canaria Airport has a Counterwise Score of 4.7/10 (Poor) and is ranked No. 12 of 17 desks at the airport. Main green flag: The desk is inside the terminal, and many reviewers describe quick, straightforward pickup and return, in some cases within minutes and without a queue.. Main red flag: Many recent reviews (about 28) report damage charges, mostly for scratches, mirrors or wheels, that travellers say were already on the car or did not happen. These were sometimes billed weeks after return and in spite of the traveller's own photos or videos. A Tripadvisor thread from 2025 describes a similar after-hours return dispute..

Do I need a credit card to rent from Europcar at Gran Canaria Airport?

No. Europcar at Gran Canaria Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Europcar at Gran Canaria Airport?

The typical deposit at Europcar at Gran Canaria Airport is €100–€500. The lowest starting deposit at this airport is at AutoReisen (€0).

Where is the Europcar desk at Gran Canaria Airport?

The Europcar desk is inside the terminal at Gran Canaria Airport. It shares the counter with Keddy.

What are the opening hours of Europcar at Gran Canaria Airport?

Europcar at Gran Canaria Airport is open 07:00–23:00 daily. Fuel policy: full to full.

Other desks at Gran Canaria Airport

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