No. 11 of 17 at LPA

Autounion

Name: Autounion at Gran Canaria Airport: Counterwise rating
Item: Autounion (Gran Canaria Airport)
Rating: 4.9
Author: Counterwise

at Gran Canaria Airport

Shuttle 5 min

High consensus Check prices ↓

At a glance

Autounion at Gran Canaria Airport is ranked No. 11 of 17 car rental desks at the airport, with a Counterwise Score of 4.9/10 (Poor).
The Autounion desk is off-site: the shuttle from Gran Canaria Airport takes about 5 minutes.
A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
Fuel policy: same to same. Opening hours: 08:00–20:00 daily.
Main red flag from travellers: About a dozen kept reviews, mostly from the last 5 months, say the desk refused a virtual, online-bank or debit card at the counter. Travellers then had to pay roughly 120-280 EUR extra for desk insurance, or lost the booking and, in several cases, say they did not get their money back. Many say this card rule was not made clear at booking..

Based on 118 reviews analysed · Last updated 13 November 2026 · How scores work

The short version

Based on 118 recent Google reviews after excluding 2 staff-praise reviews, this off-site, shuttle-served desk has a polarised record: it earns praise for new, clean cars and a fast shuttle. Many recent reviews complain about card rules, forced desk insurance, a cleaning fee and charges after the rental, mostly from travellers who booked through brokers. Web evidence about this specific desk is thin, so the picture rests mainly on reviews.

AI-assisted summary of 118 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 22 reports · high confidence.

Counter upselling(20% of score)

Poor3.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 24 reports · high confidence.

Booking honoured(20% of score)

Poor2.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 29 reports · high confidence.

Queue time(15% of score)

Mixed7.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 23 reports · high confidence.

Car condition(15% of score)

Great8.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 30 reports · high confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 4.5 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 5.8 · counts 30%
2 of 120 recent reviews excluded as unreliable (solicited staff praise). How we clean reviews
Pulled 17% toward the airport average, because recent reviews are few (74 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

About a dozen kept reviews, mostly from the last 5 months, say the desk refused a virtual, online-bank or debit card at the counter. Travellers then had to pay roughly 120-280 EUR extra for desk insurance, or lost the booking and, in several cases, say they did not get their money back. Many say this card rule was not made clear at booking.
Many recent reviews describe pressure at the desk to buy the desk's own insurance. They say declining means a large card hold (1,600-2,500 EUR quoted) or a refused rental.
A mandatory cleaning fee of about 12.50 EUR is reported repeatedly, including in November. Reviewers say it was not shown at booking or on the web page, and some say it was charged even when they returned the car clean.
Several reviews describe disputed charges after the rental, including damage or fine charges months later, a deposit not returned, and a late-arrival fee. Reviewers say these charges were not documented at pickup or came without justification.
A few reviews report a downgrade at the counter, with a smaller or luggage-unsuitable car instead of the booked category and no price compensation.

Green flags (4)

Airport shuttle pickup and drop-off is often described as quick and smooth, with waits of a few minutes and a lift back to the terminal.
Cars are frequently described as new or nearly new, clean and well maintained, including by guests of several nationalities.
Many reviewers describe friendly, clear communication, including by WhatsApp and with explanations at the desk.
Several guests who booked direct with the desk's full-cover or premium packages report no deposit, no upselling and quick handling of a scratch, with photos or videos at pickup.

Practical facts

Location	Off-site, shuttle about 5 minsource
Opening hours	08:00–20:00 dailysource
Credit card required	Yes, in the main driver’s namesource
Typical deposit	Not confirmed yet
Fuel policy	Same to samesource
Shares the desk with	Funchal Drive

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 118 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Bring a credit card in the main driver’s name with enough available credit for the deposit (amount not confirmed yet).
Allow extra time: the shuttle ride is about 5 min each way, plus waiting.
Check the closing time (08:00–20:00 daily). If your flight lands late, call the desk: some wait, others close on time.
Same-to-same fuel: photograph the gauge at pickup and at return.

Autounion at other airports and stations

Same brand, different counter. We rate each location on its own.

Autounion at Gran Canaria Airport: questions and answers

Is Autounion at Gran Canaria Airport any good?

Autounion at Gran Canaria Airport has a Counterwise Score of 4.9/10 (Poor) and is ranked No. 11 of 17 desks at the airport. Main green flag: Airport shuttle pickup and drop-off is often described as quick and smooth, with waits of a few minutes and a lift back to the terminal.. Main red flag: About a dozen kept reviews, mostly from the last 5 months, say the desk refused a virtual, online-bank or debit card at the counter. Travellers then had to pay roughly 120-280 EUR extra for desk insurance, or lost the booking and, in several cases, say they did not get their money back. Many say this card rule was not made clear at booking..

Do I need a credit card to rent from Autounion at Gran Canaria Airport?

Yes. Autounion at Gran Canaria Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Autounion at Gran Canaria Airport?

The deposit amount at Autounion at Gran Canaria Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at AutoReisen (€0).

Where is the Autounion desk at Gran Canaria Airport?

The Autounion desk is off-site: the shuttle from Gran Canaria Airport takes about 5 minutes. It shares the counter with Funchal Drive.

What are the opening hours of Autounion at Gran Canaria Airport?

Autounion at Gran Canaria Airport is open 08:00–20:00 daily. Fuel policy: same to same.

Other desks at Gran Canaria Airport

Ranked by Counterwise Score. Compare all 17 desks side by side