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Counterwise

No. 8 of 21 at ALC

Carwiz

at Alicante-Elche Miguel Hernández Airport

Shuttle
Counterwise Score 5.3 out of 10, rated Poor.Low consensusCheck prices ↓

At a glance

  • Carwiz at Alicante-Elche Miguel Hernández Airport is ranked No. 8 of 21 car rental desks at the airport, with a Counterwise Score of 5.3/10 (Poor).
  • The Carwiz desk is off-site, reached by shuttle from Alicante Airport (ride time not confirmed yet).
  • The credit card rule is not confirmed yet; the deposit amount is not confirmed yet.
  • Fuel policy: not confirmed yet. Opening hours: 08:00–22:00 daily.
  • Main red flag from travellers: Many recent reviews (Aug-Nov 2026) report damage charges of about €500-1,400 for very small marks they say were pre-existing, not visible, or not caused by them, and some say the car was not going to be repaired. Several of these travellers recovered the money from their own cover. Some reviewers say the return inspection was unusually thorough..

Based on 238 reviews analysed · Last updated · How scores work

The short version

Based on 224 relevant Google reviews after excluding 11 (a further 15 are star-only), most travellers praise new, clean cars, friendly staff and an easy shuttle handover. However, a clear cluster of reviews from the last three months reports mandatory extra insurance or fees at the desk, boarding-pass rules, disputed damage charges of €500-1,400 and occasional long waits. Web evidence is mostly brand-wide Trustpilot reports with similar complaints, so check the booking terms and photograph the car closely at pickup and return.

AI-assisted summary of 238 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 24 reports · high confidence.

Counter upselling(20% of score)

Poor2.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 25 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 30 reports · high confidence.

Queue time(15% of score)

Mixed6.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 30 reports · high confidence.

Car condition(15% of score)

Great8.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 75 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.2 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 7.9 · counts 30%
  • 12 of 250 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations). How we clean reviews
  • Pulled 9% toward the airport average, because recent reviews are few (150 after weighting by age).

Low consensusOur independent signals disagree: read the red and green flags before relying on the score.

What travellers flag

Red flags (5)

  • Many recent reviews (Aug-Nov 2026) report damage charges of about €500-1,400 for very small marks they say were pre-existing, not visible, or not caused by them, and some say the car was not going to be repaired. Several of these travellers recovered the money from their own cover. Some reviewers say the return inspection was unusually thorough.uk.trustpilot.comnz.trustpilot.comkayak.com
  • Travellers report pressure to buy the desk's own excess cover, or being refused the car, even when they held external or broker cover or had cover shown as included at booking. Reported extra costs range from about €100 to €460.trustpilot.comtrustpilot.com
  • Several recent reviews say that without a boarding pass or return flight ticket, or without an international licence, the desk refused the car or raised the price by about €40 per day. Reviewers say this was not clear when booking and appeared only in the confirmation terms.
  • Some travellers report receiving a different or smaller model than the category they booked, for example a swapped model not comparable to the one reserved. Several also note the cars carry Polish plates, which some found concerning.
  • Several recent reviews report long waits at pickup or for the shuttle, of 40 minutes to over an hour and in one case about 3 hours, mostly late at night or on busy days.

Green flags (4)

  • The great majority of recent reviews describe new or nearly new, clean cars in good condition, often with very low mileage.
  • Many reviewers describe friendly, multilingual and helpful staff, including several who say a booking or flight-delay problem was fixed quickly.
  • A good number of reviewers report fast handover and return, with an airport shuttle that was quick, some with almost no wait.
  • Some travellers who declined the desk's extra insurance report no aggressive selling, clear advice, and in one case a tiny scratch waived on return.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours08:00–22:00 dailysource
Credit card requiredNot confirmed yet
Typical depositNot confirmed yet
Fuel policyNot confirmed yet
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 238 recent Google reviews of this desk, which we do not republish.

Before you go

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Carwiz at other airports and stations

Same brand, different counter. We rate each location on its own.

Carwiz at Alicante Airport: questions and answers

Is Carwiz at Alicante Airport any good?

Carwiz at Alicante-Elche Miguel Hernández Airport has a Counterwise Score of 5.3/10 (Poor) and is ranked No. 8 of 21 desks at the airport. Main green flag: The great majority of recent reviews describe new or nearly new, clean cars in good condition, often with very low mileage.. Main red flag: Many recent reviews (Aug-Nov 2026) report damage charges of about €500-1,400 for very small marks they say were pre-existing, not visible, or not caused by them, and some say the car was not going to be repaired. Several of these travellers recovered the money from their own cover. Some reviewers say the return inspection was unusually thorough..

Do I need a credit card to rent from Carwiz at Alicante Airport?

Not confirmed yet. We have not yet confirmed whether Carwiz at Alicante-Elche Miguel Hernández Airport accepts debit cards for the deposit. Check the rental terms when you book.

How much is the deposit at Carwiz at Alicante Airport?

The deposit amount at Carwiz at Alicante-Elche Miguel Hernández Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Goldcar (€0–€950).

Where is the Carwiz desk at Alicante Airport?

The Carwiz desk is off-site, reached by shuttle from Alicante Airport (ride time not confirmed yet).

What are the opening hours of Carwiz at Alicante Airport?

Carwiz at Alicante-Elche Miguel Hernández Airport is open 08:00–22:00 daily. Fuel policy: not confirmed yet.

Other desks at Alicante Airport

Ranked by Counterwise Score. Compare all 21 desks side by side