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Counterwise

No. 11 of 21 at ALC

KeyGo Rent

at Alicante-Elche Miguel Hernández Airport

Shuttle
Counterwise Score 4.8 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • KeyGo Rent at Alicante-Elche Miguel Hernández Airport is ranked No. 11 of 21 car rental desks at the airport, with a Counterwise Score of 4.8/10 (Poor).
  • The KeyGo Rent desk is off-site, reached by shuttle from Alicante Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the typical deposit is €1,050.
  • Fuel policy: full to full. Opening hours: 07:00–22:00 daily.
  • Main red flag from travellers: Many reviews in the last year report damage charges for tiny scratches or marks the renters say were already there; some were dropped only after the customer produced pickup photos or video, and a few reportedly paid anyway..

Based on 244 reviews analysed · Last updated · How scores work

The short version

Based on about 205 text-bearing Google reviews kept after excluding 52 (mainly staff-name praise and duplicates), this off-site shuttle desk gets generally clean, new cars and, for many renters, quick service and fast deposit returns. However, a sizeable minority report pushy insurance selling, damage-charge disputes, bookings refused over flight-ticket or credit-card rules, and long shuttle waits. Web evidence is mostly undated or over a year old, but it points the same way.

AI-assisted summary of 244 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 35 reports · high confidence.

Counter upselling(20% of score)

Poor2.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 35 reports · high confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 35 reports · high confidence.

Queue time(15% of score)

Poor5.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 45 reports · high confidence.

Car condition(15% of score)

Great8.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 40 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.2 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.0 · counts 30%
  • 56 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, staff or competitor posts…). How we clean reviews
  • Pulled 14% toward the airport average, because recent reviews are few (95 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Many reviews in the last year report damage charges for tiny scratches or marks the renters say were already there; some were dropped only after the customer produced pickup photos or video, and a few reportedly paid anyway.trustpilot.comau.trustpilot.com
  • Repeated reports of bookings refused or re-priced at the counter because the renter had no same-day flight ticket or boarding pass, or no credit card; several describe being offered a far more expensive replacement booking and difficult refunds.uk.trustpilot.comca.trustpilot.com
  • Frequent reports of insistent selling of the desk's own insurance, roadside assistance (about €25-35) or fuel packages, including being told they were mandatory despite existing third-party or broker cover, with a colder attitude after refusal.reddit.com
  • Shuttle waits of 30-75 minutes at arrival or departure are reported by a notable group of renters, sometimes with no phone answer and unclear meeting-point information.uk.trustpilot.comuk.trustpilot.com
  • Several renters report refunds, deposits or reimbursements that took weeks or never arrived, together with unanswered emails and calls after the rental.

Green flags (4)

  • Cars are widely described as new or nearly new, clean and in good condition, including vans and larger vehicles.
  • A number of recent reviews report the card deposit released immediately at return or the next day, and the Trustpilot snippets also mention same-day refunds.trustpilot.com
  • Many repeat customers describe a smooth, quick pickup and return with friendly staff, including late-night arrivals handled with a short shuttle wait.
  • Several reviewers describe good value for money, occasional free upgrades, and a few explicitly report no hard sell of insurance.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours07:00–22:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical deposit€1,050source
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 244 recent Google reviews of this desk, which we do not republish.

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KeyGo Rent at Alicante Airport: questions and answers

Is KeyGo Rent at Alicante Airport any good?

KeyGo Rent at Alicante-Elche Miguel Hernández Airport has a Counterwise Score of 4.8/10 (Poor) and is ranked No. 11 of 21 desks at the airport. Main green flag: Cars are widely described as new or nearly new, clean and in good condition, including vans and larger vehicles.. Main red flag: Many reviews in the last year report damage charges for tiny scratches or marks the renters say were already there; some were dropped only after the customer produced pickup photos or video, and a few reportedly paid anyway..

Do I need a credit card to rent from KeyGo Rent at Alicante Airport?

Yes. KeyGo Rent at Alicante-Elche Miguel Hernández Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at KeyGo Rent at Alicante Airport?

The typical deposit at KeyGo Rent at Alicante-Elche Miguel Hernández Airport is €1,050. The lowest starting deposit at this airport is at Goldcar (€0–€950).

Where is the KeyGo Rent desk at Alicante Airport?

The KeyGo Rent desk is off-site, reached by shuttle from Alicante Airport (ride time not confirmed yet).

What are the opening hours of KeyGo Rent at Alicante Airport?

KeyGo Rent at Alicante-Elche Miguel Hernández Airport is open 07:00–22:00 daily. Fuel policy: full to full.

Other desks at Alicante Airport

Ranked by Counterwise Score. Compare all 21 desks side by side