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Counterwise

No. 6 of 21 at ALC

Enterprise

at Alicante-Elche Miguel Hernández Airport

ShuttleNo credit card needed
Counterwise Score 5.5 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Enterprise at Alicante-Elche Miguel Hernández Airport is ranked No. 6 of 21 car rental desks at the airport, with a Counterwise Score of 5.5/10 (Poor).
  • The Enterprise desk is off-site, reached by shuttle from Alicante Airport (ride time not confirmed yet).
  • No credit card is required (debit cards accepted); the typical deposit is €200.
  • Fuel policy: same to same. Opening hours: Thu–Mon 08:00–23:00, Tue–Wed 08:00–21:00.
  • Main red flag from travellers: Many recent reviews report that the booked vehicle was not available at the desk (no car, cancelled booking, van or automatic swapped for another type), sometimes at night with no alternative offered; about 15 such reports in the last 12 months..

Based on 282 reviews analysed · Last updated · How scores work

The short version

Based on 284 Google reviews kept after excluding 16 (about 205 with text, 79 star-only), most reviewers praise the staff, the shuttle and the car quality. However, about 1 in 13 recent text reviews report a booked car not being available or a refusal over card rules, and a similar cluster disputes deposit or damage charges. The desk is off-site and reached by shuttle, and the web evidence is thin and mostly undated or from comparison sites.

AI-assisted summary of 282 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 35 reports · high confidence.

Counter upselling(20% of score)

Mixed6.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 10 reports · medium confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 45 reports · high confidence.

Queue time(15% of score)

Mixed6.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 45 reports · high confidence.

Car condition(15% of score)

Mixed6.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 40 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 5.1 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.5 · counts 30%
  • 18 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations). How we clean reviews
  • Pulled 9% toward the airport average, because recent reviews are few (161 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Many recent reviews report that the booked vehicle was not available at the desk (no car, cancelled booking, van or automatic swapped for another type), sometimes at night with no alternative offered; about 15 such reports in the last 12 months.
  • Card rules cause refusals at the counter: several recent reviewers were turned away over Revolut or other non-standard cards, debit cards, or a card not in the main driver's name, in some cases after paying online. A Trustpilot snippet for Enterprise Spain also mentions a refused Revolut card.trustpilot.com
  • About a dozen reviews from the last 12 months dispute post-rental charges (scratch or tyre damage claims, extra mileage or fuel fees, double deposit holds, deposits not returned). Several say emails to the branch went unanswered for weeks or months.
  • Several recent reviews describe pressure to buy the desk's own extra cover, including a refused rental after declining it, though others report no pressure.
  • Recurring reports of rental cars with tyre problems, low-oil or tyre-pressure warnings and breakdowns shortly after pickup, with little help said to be offered (about 8 reports in the last 12 months).

Green flags (4)

  • Large majority of reviews describe friendly, efficient counter staff and a quick, easy handover.
  • The free shuttle between the terminal and the off-site office is often described as frequent, short (about 5 minutes) and with friendly drivers; the official page gives clear pickup instructions.enterprise.es
  • Many reviewers report new, clean, well-kept cars, and several mention a free upgrade when the booked category was not available.
  • Returns are often described as fast, with the car checked on arrival and clear printed return instructions given.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hoursThu–Mon 08:00–23:00, Tue–Wed 08:00–21:00source
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€200source
Fuel policySame to samesource
Shares the desk withAlamo, National

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 282 recent Google reviews of this desk, which we do not republish.

Before you go

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Enterprise at other airports and stations

Same brand, different counter. We rate each location on its own.

Enterprise at Alicante Airport: questions and answers

Is Enterprise at Alicante Airport any good?

Enterprise at Alicante-Elche Miguel Hernández Airport has a Counterwise Score of 5.5/10 (Poor) and is ranked No. 6 of 21 desks at the airport. Main green flag: Large majority of reviews describe friendly, efficient counter staff and a quick, easy handover.. Main red flag: Many recent reviews report that the booked vehicle was not available at the desk (no car, cancelled booking, van or automatic swapped for another type), sometimes at night with no alternative offered; about 15 such reports in the last 12 months..

Do I need a credit card to rent from Enterprise at Alicante Airport?

No. Enterprise at Alicante-Elche Miguel Hernández Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Enterprise at Alicante Airport?

The typical deposit at Enterprise at Alicante-Elche Miguel Hernández Airport is €200. The lowest starting deposit at this airport is at Goldcar (€0–€950).

Where is the Enterprise desk at Alicante Airport?

The Enterprise desk is off-site, reached by shuttle from Alicante Airport (ride time not confirmed yet). It shares the counter with Alamo and National.

What are the opening hours of Enterprise at Alicante Airport?

Enterprise at Alicante-Elche Miguel Hernández Airport is open Thu–Mon 08:00–23:00, Tue–Wed 08:00–21:00. Fuel policy: same to same.

Other desks at Alicante Airport

Ranked by Counterwise Score. Compare all 21 desks side by side