No. 5 of 6 at BRU
Europcar
at Brussels Airport
At a glance
- Europcar at Brussels Airport is ranked No. 5 of 6 car rental desks at the airport, with a Counterwise Score of 4.8/10 (Poor).
- The Europcar desk is in a nearby car park or building, about 5 minutes on foot from the terminal at Brussels Airport.
- A credit card in the main driver's name is required; the typical deposit is €300.
- Fuel policy: full to full. Opening hours: Mon–Fri 07:00–23:00, Sat 08:00–16:00, Sun 08:00–20:00.
- Main red flag from travellers: About 26 kept reviews report disputed damage charges, often for small scratches or marks they say were already on the car or never shown at return. Typical amounts are 80 to 600 EUR, and some reports involve debt collection or very slow complaint handling. The desk is often unstaffed at return, so there is no joint check, and travellers are advised to film the car..
Based on 285 reviews analysed · Last updated · How scores work
The short version
Based on about 285 kept Google reviews (about 170 with text, the rest star-only) after removing 15 staff-praise or duplicate entries, the desk gets good marks for fast pick-up and newer, clean cars. Reviews from the last six months, however, repeatedly report disputed damage charges, mandatory-sounding assistance fees or insurance at the counter, and bookings refused or cancelled over card rules or arrival time. Web evidence is mostly undated or official policy pages, so the picture rests mainly on the reviews.
AI-assisted summary of 285 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it
Score breakdown
Each sub-score is out of 10. Higher is always better for you. How the weights work
Deposit & damage disputes(30% of score)
Poor2.5/10
How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 46 reports · high confidence.
Counter upselling(20% of score)
Poor2.5/10
Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 20 reports · high confidence.
Booking honoured(20% of score)
Poor3.0/10
Whether you get the car category and the price you booked, without new fees at the counter. Based on 36 reports · high confidence.
Queue time(15% of score)
Great8.0/10
Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 20 reports · medium confidence.
Car condition(15% of score)
Great8.0/10
Cleanliness, mileage and mechanical state of the cars handed out. Based on 30 reports · high confidence.
How this score was built
- AI analysis of reviews and web reports (the sub-scores above, weighted): 4.3 · counts 70%
- Star ratings on review platforms, rescaled against all desks we rate: 5.9 · counts 30%
- 15 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates). How we clean reviews
- Pulled 8% toward the airport average, because recent reviews are few (173 after weighting by age).
High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.
What travellers flag
Red flags (4)
- About 26 kept reviews report disputed damage charges, often for small scratches or marks they say were already on the car or never shown at return. Typical amounts are 80 to 600 EUR, and some reports involve debt collection or very slow complaint handling. The desk is often unstaffed at return, so there is no joint check, and travellers are advised to film the car.tripadvisor.comau.trustpilot.com
- About a dozen kept reviews from 2026 say the desk presented an extra assistance fee or premium protection as mandatory, typically 60 to 150 EUR, for example for travelling to France or the Netherlands, or for changing driver. Reviewers say this was not in the conditions, and several say a fee was added to the contract without being mentioned.
- Around 12 kept reviews report bookings not honoured: reservations cancelled or reassigned after a late or early arrival, a desk closed at the stated pick-up time or earlier than advertised, and forced paid upgrades. Some also report no-show fees (about 95 EUR). Opening hours shown online are described as unreliable.
- About 13 kept reviews describe phones that go unanswered or are hung up on, and emails or complaints ignored for weeks. Some travellers describe unexplained card charges of about 50 to 95 EUR, or refunds still outstanding after months.
Green flags (4)
- About 17 kept reviews describe quick, easy pick-up and drop-off, often only a few minutes at the counter, and some mention online check-in saving time.
- About 25 kept reviews describe new, clean, well-kept cars, sometimes with a free upgrade.
- Many kept reviews, in several languages, describe desk staff as friendly, professional and helpful, and some say staff found workable solutions to payment-card problems.
- Some recent reviews report fully smooth rentals with no surprise charges, no insurance pressure and deposit released within about a day.
Practical facts
| Location | Nearby car park or building, about 5 min on foot from the terminalsource |
|---|---|
| Opening hours | Mon–Fri 07:00–23:00, Sat 08:00–16:00, Sun 08:00–20:00source |
| Credit card required | Yes, in the main driver’s namesource |
| Typical deposit | €300source |
| Fuel policy | Full to fullsource |
| Shares the desk with | Keddy by Europcar |
“Not confirmed yet” means we have not verified that fact yet. We never guess.
Sources
Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 285 recent Google reviews of this desk, which we do not republish.
- assets.ctfassets.net: deposit, card rules, fuel policy
- discovercars.com: opening hours, location
- europcar.com: traveller reports and web evidence
- tripadvisor.com: traveller reports and web evidence, red/green flags
- au.trustpilot.com: traveller reports and web evidence, red/green flags
- reddit.com: traveller reports and web evidence
- reddit.com: traveller reports and web evidence
- easyterra.com: traveller reports and web evidence
- qeeq.com: traveller reports and web evidence
- qeeq.com: traveller reports and web evidence
- europcar.com: traveller reports and web evidence
- europcar.com: traveller reports and web evidence
- mindtrip.ai: traveller reports and web evidence
- This desk’s listing on Google Maps
Before you go
Tick these off at the counter. (Nothing is saved; it's just for you.)
Europcar at other airports and stations
Same brand, different counter. We rate each location on its own.
- Alicante-Elche Miguel Hernández Airport5.1 · Poor
- Brussels South Charleroi Airport6.1 · Mixed
- Catania-Fontanarossa "Vincenzo Bellini" Airport4.5 · Poor
- Dublin Airport3.6 · Poor
- Faro – Gago Coutinho International Airport3.0 · Poor
- Fuerteventura Airport3.7 · Poor
- Gran Canaria Airport4.7 · Poor
- Heraklion International Airport "Nikos Kazantzakis"5.3 · Poor
- Ibiza Airport4.2 · Poor
- Lanzarote Airport4.7 · Poor
- Larnaca International Airport5.5 · Poor
- Lisbon Humberto Delgado Airport3.1 · Poor
- Madeira Airport (Cristiano Ronaldo International Airport)5.5 · Poor
- Málaga-Costa del Sol Airport4.0 · Poor
- Malta International Airport4.2 · Poor
- Menorca Airport4.9 · Poor
- Palermo Falcone Borsellino Airport4.3 · Poor
- Palma de Mallorca Airport3.2 · Poor
- Paphos International Airport6.1 · Mixed
- Porto Francisco Sá Carneiro Airport4.9 · Poor
- Rome Fiumicino "Leonardo da Vinci" Airport4.4 · Poor
- Tenerife South Airport3.4 · Poor
- Valencia Airport4.6 · Poor
Europcar at Brussels Airport: questions and answers
Is Europcar at Brussels Airport any good?
Europcar at Brussels Airport has a Counterwise Score of 4.8/10 (Poor) and is ranked No. 5 of 6 desks at the airport. Main green flag: About 17 kept reviews describe quick, easy pick-up and drop-off, often only a few minutes at the counter, and some mention online check-in saving time.. Main red flag: About 26 kept reviews report disputed damage charges, often for small scratches or marks they say were already on the car or never shown at return. Typical amounts are 80 to 600 EUR, and some reports involve debt collection or very slow complaint handling. The desk is often unstaffed at return, so there is no joint check, and travellers are advised to film the car..
Do I need a credit card to rent from Europcar at Brussels Airport?
Yes. Europcar at Brussels Airport requires a credit card in the main driver's name for the deposit.
How much is the deposit at Europcar at Brussels Airport?
The typical deposit at Europcar at Brussels Airport is €300. The lowest starting deposit at this airport is at Avis (€200).
Where is the Europcar desk at Brussels Airport?
The Europcar desk is in a nearby car park or building, about 5 minutes on foot from the terminal at Brussels Airport. It shares the counter with Keddy by Europcar.
What are the opening hours of Europcar at Brussels Airport?
Europcar at Brussels Airport is open Mon–Fri 07:00–23:00, Sat 08:00–16:00, Sun 08:00–20:00. Fuel policy: full to full.
Other desks at Brussels Airport
Ranked by Counterwise Score. Compare all 6 desks side by side