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Counterwise

No. 11 of 14 at ACE

Europcar

at Lanzarote Airport

In terminal
Counterwise Score 4.7 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Europcar at Lanzarote Airport is ranked No. 11 of 14 car rental desks at the airport, with a Counterwise Score of 4.7/10 (Poor).
  • The Europcar desk is inside the terminal at Lanzarote Airport.
  • A credit card in the main driver's name is required; the typical deposit is €100–€500.
  • Fuel policy: same to same. Opening hours: Mon–Fri 07:30–22:00; Sat–Sun 08:00–22:00.
  • Main red flag from travellers: Many recent reviews report damage charges of roughly €80-450 for scratches the travellers say were already on the car, usually after the car was collected in a dark garage with no joint inspection and returned with no staff present. Several say customer service did not reply, and some say the charge was dropped once they sent pick-up photos..

Based on 293 reviews analysed · Last updated · How scores work

The short version

Based on 186 written Google reviews (plus 107 star-only ratings) after removing 7 unreliable ones, this Europcar desk is polarising. Most travellers report friendly service, an in-terminal counter and decent cars. A sizeable minority, concentrated in the last 12 months and continuing into November 2026, report disputed scratch charges, extra insurance debited after declining it and unannounced fees. Web evidence is mostly undated listings and aggregator pages, so it adds little beyond the reviews.

AI-assisted summary of 293 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 50 reports · high confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 25 reports · high confidence.

Booking honoured(20% of score)

Poor4.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 30 reports · medium confidence.

Queue time(15% of score)

Mixed6.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 32 reports · medium confidence.

Car condition(15% of score)

Poor5.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 50 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.0 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.0 · counts 30%
  • 7 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates). How we clean reviews
  • Pulled 9% toward the airport average, because recent reviews are few (158 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many recent reviews report damage charges of roughly €80-450 for scratches the travellers say were already on the car, usually after the car was collected in a dark garage with no joint inspection and returned with no staff present. Several say customer service did not reply, and some say the charge was dropped once they sent pick-up photos.
  • Many reviews describe being charged for extra insurance after declining it, being told cover was compulsory, or having the cover presented as a deposit and debited after the rental. Some reports include a contract written only in Spanish and refunds refused or ignored.
  • Unannounced extras are reported at the counter or after return, including an emergency-management service of about €150-182, a border-crossing fee on a rental that stayed on the island, airport and environmental surcharges, a second-driver fee and extra cover added after return.
  • Several recent reviews report an out-of-hours fee of about €50-70 for pickups after 22:00, including cases where the traveller says the delay came from the desk queue or a late flight. Some had it waived after contesting.
  • Long waits at busy times are reported, with some travellers saying 1 hour or more to get the car, often with a single agent serving. Other reviews report quick service.

Green flags (5)

  • Counter is inside the arrivals area of the terminal, with cars in the nearby P3 car park. Many reviews describe easy pickup and quick, simple returns.qeeq.comeuropcar.com
  • A large share of written reviews describe friendly, helpful staff and a smooth, quick pickup and drop-off. The desk also has many 4-5 star ratings with no text.
  • Many travellers report nearly new, clean cars at good prices, with several upgrades or free changes of vehicle.
  • About a dozen reviews report no pressure to buy extras, no surprise charges and the deposit returned promptly, in some cases the same day. Damage checks at return were also described as fair.
  • The Booking.com page for Europcar at this airport shows 8.3/10 from 641 reviews from the last 12 months, across all Europcar counters at the airport and not only this desk.booking.com

Practical facts

LocationDesk inside the terminalsource
Opening hoursMon–Fri 07:30–22:00; Sat–Sun 08:00–22:00source
Credit card requiredYes, in the main driver’s namesource
Typical deposit€100–€500source
Fuel policySame to samesource
Shares the desk withKeddy, InterRent

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 293 recent Google reviews of this desk, which we do not republish.

Before you go

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Europcar at other airports and stations

Same brand, different counter. We rate each location on its own.

Europcar at Lanzarote Airport: questions and answers

Is Europcar at Lanzarote Airport any good?

Europcar at Lanzarote Airport has a Counterwise Score of 4.7/10 (Poor) and is ranked No. 11 of 14 desks at the airport. Main green flag: Counter is inside the arrivals area of the terminal, with cars in the nearby P3 car park. Many reviews describe easy pickup and quick, simple returns.. Main red flag: Many recent reviews report damage charges of roughly €80-450 for scratches the travellers say were already on the car, usually after the car was collected in a dark garage with no joint inspection and returned with no staff present. Several say customer service did not reply, and some say the charge was dropped once they sent pick-up photos..

Do I need a credit card to rent from Europcar at Lanzarote Airport?

Yes. Europcar at Lanzarote Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Europcar at Lanzarote Airport?

The typical deposit at Europcar at Lanzarote Airport is €100–€500. The lowest starting deposit at this airport is at AutoReisen (€0).

Where is the Europcar desk at Lanzarote Airport?

The Europcar desk is inside the terminal at Lanzarote Airport. It shares the counter with Keddy and InterRent.

What are the opening hours of Europcar at Lanzarote Airport?

Europcar at Lanzarote Airport is open Mon–Fri 07:30–22:00; Sat–Sun 08:00–22:00. Fuel policy: same to same.

Other desks at Lanzarote Airport

Ranked by Counterwise Score. Compare all 14 desks side by side