No. 11 of 16 at TFS

Europcar

Name: Europcar at Tenerife South Airport: Counterwise rating
Item: Europcar (Tenerife South Airport)
Rating: 3.4
Author: Counterwise

at Tenerife South Airport

In terminal

Medium consensus Check prices ↓

At a glance

Europcar at Tenerife South Airport is ranked No. 11 of 16 car rental desks at the airport, with a Counterwise Score of 3.4/10 (Poor).
The Europcar desk is inside the terminal at Tenerife South Airport.
A credit card in the main driver's name is required; the typical deposit is €100–€500.
Fuel policy: full to full. Opening hours: 07:00–23:00 daily.
Main red flag from travellers: Many recent reviews (about 35-40) report charges for scratches or minor marks that travellers say were already on the car or were barely visible, often after a very thorough return inspection. Travellers advise photographing the whole car, including underneath..

Based on 271 reviews analysed · Last updated 13 November 2026 · How scores work

The short version

Based on about 180 relevant text reviews out of 300 (after excluding 29 and setting aside stars-only ratings), this desk draws many complaints. The most common are insurance and upgrade pressure, damage charges disputed by travellers, long queues and bookings not honoured as made. Many other travellers report quick, friendly service and good cars, so experiences vary; photographing the car thoroughly at pick-up is the most common advice, and the web evidence is mostly undated.

AI-assisted summary of 271 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 52 reports · high confidence.

Counter upselling(20% of score)

Poor2.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 45 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 40 reports · high confidence.

Queue time(15% of score)

Poor4.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 36 reports · high confidence.

Car condition(15% of score)

Poor4.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 50 reports · high confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 3.0 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 4.1 · counts 30%
29 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other reasons). How we clean reviews
Pulled 8% toward the airport average, because recent reviews are few (163 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

Many recent reviews (about 35-40) report charges for scratches or minor marks that travellers say were already on the car or were barely visible, often after a very thorough return inspection. Travellers advise photographing the whole car, including underneath.
Frequent reports of strong pressure at the desk to buy extra cover or upgrades, including for customers who had booked full cover through a broker. Several say an amount shown on a Spanish-language contract as a deposit turned out to be insurance.
Around 20 reviews report the booked car or category not being available, a downgrade, extra payment for the booked model, or a card refused at the counter. Some travellers lost or had to cancel the booking and paid for another rental.
Long queues at the airport desk are reported repeatedly, from about 40 minutes to over 2 hours, often with only 1-2 of the available counters staffed.
A substantial group of reviews describe dirty cars or cars with many unrepaired dents and scratches. Some also mention worn tyres, warning lights or mechanical faults at pick-up.

Green flags (5)

Many recent reviews describe quick pick-up and return with friendly, helpful staff, and some report no queue at all.
The desk is inside the arrivals hall, so no shuttle is needed. Cars are collected just outside the building.rentcarstenerife.com
Some travellers report the deposit being released within a day or so of return, and one describes a smooth return even after a pre-existing scratch, backed by photos.
Several reviews describe staff solving problems constructively, such as swapping a faulty car or helping with a driver change.
Several reviews praise the easy return, including the 24-hour return box and quick check-out.

Practical facts

Location	Desk inside the terminalsource
Opening hours	07:00–23:00 dailysource
Credit card required	Yes, in the main driver’s namesource
Typical deposit	€100–€500source
Fuel policy	Full to fullsource
Shares the desk with	Keddy

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 271 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Bring a credit card in the main driver’s name with at least €500 available for the deposit.
Check the closing time (07:00–23:00 daily). If your flight lands late, call the desk: some wait, others close on time.

Europcar at other airports and stations

Same brand, different counter. We rate each location on its own.

Europcar at Tenerife South Airport: questions and answers

Is Europcar at Tenerife South Airport any good?

Europcar at Tenerife South Airport has a Counterwise Score of 3.4/10 (Poor) and is ranked No. 11 of 16 desks at the airport. Main green flag: Many recent reviews describe quick pick-up and return with friendly, helpful staff, and some report no queue at all.. Main red flag: Many recent reviews (about 35-40) report charges for scratches or minor marks that travellers say were already on the car or were barely visible, often after a very thorough return inspection. Travellers advise photographing the whole car, including underneath..

Do I need a credit card to rent from Europcar at Tenerife South Airport?

Yes. Europcar at Tenerife South Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Europcar at Tenerife South Airport?

The typical deposit at Europcar at Tenerife South Airport is €100–€500. The lowest starting deposit at this airport is at AutoReisen (€0).

Where is the Europcar desk at Tenerife South Airport?

The Europcar desk is inside the terminal at Tenerife South Airport. It shares the counter with Keddy.

What are the opening hours of Europcar at Tenerife South Airport?

Europcar at Tenerife South Airport is open 07:00–23:00 daily. Fuel policy: full to full.

Other desks at Tenerife South Airport

Ranked by Counterwise Score. Compare all 16 desks side by side