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Counterwise

No. 4 of 16 at TFS

GoByCar

at Tenerife South Airport

Shuttle
Counterwise Score 5.9 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • GoByCar at Tenerife South Airport is ranked No. 4 of 16 car rental desks at the airport, with a Counterwise Score of 5.9/10 (Poor).
  • The GoByCar desk is off-site, reached by shuttle from Tenerife South Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 07:00–21:00 daily.
  • Main red flag from travellers: Many travellers without a physical credit card in the driver's name say the deposit was refused at the desk and they had to buy the desk's own cover (about 160-177 EUR) or lose their prepaid booking, even when they had cover from a broker or package. Third-party pages also state that a credit card is needed..

Based on 292 reviews analysed · Last updated · How scores work

The short version

Based on about 215 usable Google reviews from the past 12 months (after excluding 8) plus mostly undated web pages, this off-site desk is praised for quick handovers, mostly new cars and fast deposit release. Recurring problems are shuttle waits of 30-50 minutes, refusal of debit cards for the deposit that pushes renters into buying the desk's costly cover, and some reports of scratch or tyre-related charges. Experiences are mixed, so renters should bring a credit card in the driver's name, allow extra time for the shuttle and photograph the car.

AI-assisted summary of 292 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Mixed6.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 38 reports · high confidence.

Counter upselling(20% of score)

Poor5.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 32 reports · medium confidence.

Booking honoured(20% of score)

Poor4.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 35 reports · high confidence.

Queue time(15% of score)

Poor4.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 65 reports · high confidence.

Car condition(15% of score)

Mixed6.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 65 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 5.3 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 7.7 · counts 30%
  • 8 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other reasons). How we clean reviews
  • Pulled 8% toward the airport average, because recent reviews are few (181 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many travellers without a physical credit card in the driver's name say the deposit was refused at the desk and they had to buy the desk's own cover (about 160-177 EUR) or lose their prepaid booking, even when they had cover from a broker or package. Third-party pages also state that a credit card is needed.easyterra.comrental24.co.ukdiscovercars.com
  • Shuttle from the airport to the off-site office is often slower than the promised 5-10 minutes: about two dozen recent reviews report 30-50 minute waits, in some cases leading to missed or nearly missed flights or a taxi instead. The stop (E06/E07) is also described as hard to find.discovercars.comcarhiretenerifesouthairport.co.uk
  • Several reviews from renters without the desk's cover report charges of about 150-200 EUR for very small scratches at return, one reports fuel charged despite a fuller tank, and one reports a 720 EUR deposit still held after 45 days.
  • Several summer reviews report cars with worn tyres or a tyre-pressure warning from the start, followed by punctures, with repair-kit, towing or tyre costs charged to the renter and car swaps refused.
  • A recurring group of reviews describe pressure at the counter to buy the desk's cover, including for people who already held cover, with the desk's price said to be several times the broker or package price.

Green flags (5)

  • Desk handover and return are usually fast, often about 5-10 minutes, and staff are frequently described as friendly and efficient.
  • Many reviewers report a new or nearly new, clean car, often a hybrid, that handled the island's steep roads well.
  • Deposit release is often reported on the same day or within a few days of return, and a third-party review page also mentions release the next day.qeeq.com
  • A good share of reviewers say extras and cover were offered but not pushed, and that existing damage was documented and sent by email at pickup.
  • With the desk's premium cover, several reviewers report a low deposit of about 150-200 EUR and a quick, uneventful return.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours07:00–21:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 292 recent Google reviews of this desk, which we do not republish.

Before you go

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GoByCar at other airports and stations

Same brand, different counter. We rate each location on its own.

GoByCar at Tenerife South Airport: questions and answers

Is GoByCar at Tenerife South Airport any good?

GoByCar at Tenerife South Airport has a Counterwise Score of 5.9/10 (Poor) and is ranked No. 4 of 16 desks at the airport. Main green flag: Desk handover and return are usually fast, often about 5-10 minutes, and staff are frequently described as friendly and efficient.. Main red flag: Many travellers without a physical credit card in the driver's name say the deposit was refused at the desk and they had to buy the desk's own cover (about 160-177 EUR) or lose their prepaid booking, even when they had cover from a broker or package. Third-party pages also state that a credit card is needed..

Do I need a credit card to rent from GoByCar at Tenerife South Airport?

Yes. GoByCar at Tenerife South Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at GoByCar at Tenerife South Airport?

The deposit amount at GoByCar at Tenerife South Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at AutoReisen (€0).

Where is the GoByCar desk at Tenerife South Airport?

The GoByCar desk is off-site, reached by shuttle from Tenerife South Airport (ride time not confirmed yet).

What are the opening hours of GoByCar at Tenerife South Airport?

GoByCar at Tenerife South Airport is open 07:00–21:00 daily. Fuel policy: full to full.

Other desks at Tenerife South Airport

Ranked by Counterwise Score. Compare all 16 desks side by side