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Counterwise

No. 25 of 27 at OPO

Surprice

at Porto Francisco Sá Carneiro Airport

Shuttle 3 min
Counterwise Score 4.0 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Surprice at Porto Francisco Sá Carneiro Airport is ranked No. 25 of 27 car rental desks at the airport, with a Counterwise Score of 4.0/10 (Poor).
  • The Surprice desk is off-site: the shuttle from Porto Airport takes about 3 minutes.
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 08:00–20:00 daily.
  • Main red flag from travellers: About two dozen reviews report charges for small scratches, marks or cleaning at return (typically €70-€600), often with a threat to keep the card hold, and several say pickup photos were missing or incomplete. A 2026 travel guide also names post-return damage claims at this operator as a recurring issue..

Based on 259 reviews analysed · Last updated · How scores work

The short version

Based on about 155 informative Google reviews after excluding 41 of 300 (many remaining reviews are stars only), this off-site desk gets praise for friendly staff and low prices but also a clear pattern of complaints. Travellers repeatedly report credit-card-only deposit rules that lead to buying the desk's own cover, damage or cleaning charges at return, slow deposit releases and shuttle or desk waits of 30 minutes to 2 hours. Web evidence is mostly undated or older and broadly points the same way, so treat the picture as mixed-to-negative.

AI-assisted summary of 259 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 42 reports · high confidence.

Counter upselling(20% of score)

Poor3.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 28 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 30 reports · high confidence.

Queue time(15% of score)

Poor4.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 25 reports · medium confidence.

Car condition(15% of score)

Poor5.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 28 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.5 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 4.6 · counts 30%
  • 41 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations). How we clean reviews
  • Pulled 12% toward the airport average, because recent reviews are few (113 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (4)

  • About two dozen reviews report charges for small scratches, marks or cleaning at return (typically €70-€600), often with a threat to keep the card hold, and several say pickup photos were missing or incomplete. A 2026 travel guide also names post-return damage claims at this operator as a recurring issue.auto-jardim.com
  • Several reviews report the card deposit staying blocked for weeks after return (for example 20 days to over a month, in one case 3 months) and calls or emails going unanswered.
  • Shuttle and desk waits of 30 minutes to 2 hours are reported in busy periods, with a single shuttle vehicle mentioned and the phone line hard to reach.
  • Several recent reviews report cars with mechanical or safety problems at pickup (tyres, brakes, battery, gearbox, wipers) and replacement with a lower category than booked.

Green flags (5)

  • Many reviewers describe the counter and shuttle staff as friendly, professional and clear in explaining the contract, with simple pickups.
  • Repeat customers over several years report no incidents and good value, and several say rates are low compared with big brands.
  • Several travellers say no hard sell on insurance was applied once they declined extras or confirmed their own cover, and a local resident reports no aggressive damage checks.reddit.com
  • Some recent reviews describe clean, good-condition cars and quick, problem-free returns.
  • A few reviewers report punctual shuttles and quick pickups, including a 5-minute return.

Practical facts

LocationOff-site, shuttle about 3 minsource
Opening hours08:00–20:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withDrive4Move, International Car

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 259 recent Google reviews of this desk, which we do not republish.

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Surprice at other airports and stations

Same brand, different counter. We rate each location on its own.

Surprice at Porto Airport: questions and answers

Is Surprice at Porto Airport any good?

Surprice at Porto Francisco Sá Carneiro Airport has a Counterwise Score of 4.0/10 (Poor) and is ranked No. 25 of 27 desks at the airport. Main green flag: Many reviewers describe the counter and shuttle staff as friendly, professional and clear in explaining the contract, with simple pickups.. Main red flag: About two dozen reviews report charges for small scratches, marks or cleaning at return (typically €70-€600), often with a threat to keep the card hold, and several say pickup photos were missing or incomplete. A 2026 travel guide also names post-return damage claims at this operator as a recurring issue..

Do I need a credit card to rent from Surprice at Porto Airport?

Yes. Surprice at Porto Francisco Sá Carneiro Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Surprice at Porto Airport?

The deposit amount at Surprice at Porto Francisco Sá Carneiro Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Klass Wagen (from €0).

Where is the Surprice desk at Porto Airport?

The Surprice desk is off-site: the shuttle from Porto Airport takes about 3 minutes. It shares the counter with Drive4Move and International Car.

What are the opening hours of Surprice at Porto Airport?

Surprice at Porto Francisco Sá Carneiro Airport is open 08:00–20:00 daily. Fuel policy: full to full.

Other desks at Porto Airport

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