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Counterwise

No. 24 of 27 at OPO

Drivalia

at Porto Francisco Sá Carneiro Airport

Shuttle
Counterwise Score 4.1 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Drivalia at Porto Francisco Sá Carneiro Airport is ranked No. 24 of 27 car rental desks at the airport, with a Counterwise Score of 4.1/10 (Poor).
  • The Drivalia desk is off-site, reached by shuttle from Porto Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: same to same. Opening hours: 08:00–20:00 daily.
  • Main red flag from travellers: Many recent reviews say a credit or debit/credit card (often a foreign or online-bank one) was refused for the deposit. Travellers were then asked to pay roughly 100 to 500 EUR for the desk's cover or lost the car, even where a booking site had already sold cover. The operator's own blog states that a credit card is needed for the deposit hold..

Based on 286 reviews analysed · Last updated · How scores work

The short version

Based on about 208 kept Google reviews with text (plus star-only ratings) after excluding 14, this off-site shuttle desk gets many warm comments on cars and staff but a large share of recent complaints. The recurring problems are long waits and an unreachable shuttle phone line, card refusals that lead to expensive on-site insurance, and strict damage checks at return. Web evidence is mixed, with some aggregator ratings around 8/10 against recent negative consumer-site snippets, and mostly undated.

AI-assisted summary of 286 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 28 reports · high confidence.

Counter upselling(20% of score)

Poor3.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 27 reports · high confidence.

Booking honoured(20% of score)

Poor2.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 24 reports · high confidence.

Queue time(15% of score)

Poor2.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 40 reports · high confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 40 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.6 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 5.0 · counts 30%
  • 14 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other reasons…). How we clean reviews
  • Pulled 10% toward the airport average, because recent reviews are few (138 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Many recent reviews say a credit or debit/credit card (often a foreign or online-bank one) was refused for the deposit. Travellers were then asked to pay roughly 100 to 500 EUR for the desk's cover or lost the car, even where a booking site had already sold cover. The operator's own blog states that a credit card is needed for the deposit hold.blog.drivalia.pteasyterra.com
  • Long waits are reported repeatedly: shuttle pickups of 30 to 60 minutes, shuttle phone numbers that go unanswered, and 1 to 2.5 hours to collect or return the car with only two staff at the counter. Consumer-site snippets from 2026 describe the same problems.ca.trustpilot.comie.trustpilot.com
  • Several travellers say very detailed return inspections led to charges (roughly 290 to 500 EUR) for tiny marks they believe were already on the car, and a few report a large claim that was later reversed after they disputed it. Several say the handover photos could not be shared or were not detailed enough.
  • Several reviewers say emails and customer-support requests went unanswered for weeks, including disputes over charges, a refund and a deposit release.
  • Several reviews report unexpected extra fees at pickup or return, such as young-driver surcharges, a toll badge charged after being declined, an early or late pickup fee and rental prices that roughly doubled on site.

Green flags (5)

  • Many reviews describe clean, recent and well-kept cars, including several that were better than the category booked.
  • Counter staff are often described as friendly, professional and helpful, including from travellers who had other complaints.
  • Some reviewers report the shuttle arriving within about 5 minutes of a phone call and a quick transfer back, provided the desk is phoned on arrival.
  • Several travellers report low prices and no hidden extras when the card was accepted, with voucher conditions explained clearly at the desk.
  • A few recent reviews report fair deposit handling, with the full deposit returned, no pressure to buy cover, and no charge for a late return.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours08:00–20:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policySame to samesource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 286 recent Google reviews of this desk, which we do not republish.

Before you go

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Drivalia at other airports and stations

Same brand, different counter. We rate each location on its own.

Drivalia at Porto Airport: questions and answers

Is Drivalia at Porto Airport any good?

Drivalia at Porto Francisco Sá Carneiro Airport has a Counterwise Score of 4.1/10 (Poor) and is ranked No. 24 of 27 desks at the airport. Main green flag: Many reviews describe clean, recent and well-kept cars, including several that were better than the category booked.. Main red flag: Many recent reviews say a credit or debit/credit card (often a foreign or online-bank one) was refused for the deposit. Travellers were then asked to pay roughly 100 to 500 EUR for the desk's cover or lost the car, even where a booking site had already sold cover. The operator's own blog states that a credit card is needed for the deposit hold..

Do I need a credit card to rent from Drivalia at Porto Airport?

Yes. Drivalia at Porto Francisco Sá Carneiro Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Drivalia at Porto Airport?

The deposit amount at Drivalia at Porto Francisco Sá Carneiro Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Klass Wagen (from €0).

Where is the Drivalia desk at Porto Airport?

The Drivalia desk is off-site, reached by shuttle from Porto Airport (ride time not confirmed yet).

What are the opening hours of Drivalia at Porto Airport?

Drivalia at Porto Francisco Sá Carneiro Airport is open 08:00–20:00 daily. Fuel policy: same to same.

Other desks at Porto Airport

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