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Counterwise

No. 5 of 14 at ACE

GoByCar

at Lanzarote Airport

Shuttle
Counterwise Score 6.3 out of 10, rated Mixed.High consensusCheck prices ↓

At a glance

  • GoByCar at Lanzarote Airport is ranked No. 5 of 14 car rental desks at the airport, with a Counterwise Score of 6.3/10 (Mixed).
  • The GoByCar desk is off-site, reached by shuttle from Lanzarote Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 07:00–21:00 daily.
  • Main red flag from travellers: Many recent reviews (about 13 in the last 12 months) report charges of roughly €95-250 for minor scratches or chips that customers say were already there or could not be seen, often with no photo proof from the desk. Reviewers advise filming the whole car, including the underside, at pickup..

Based on 297 reviews analysed · Last updated · How scores work

The short version

Based on about 235 relevant Google reviews from the last 15 months (3 excluded), most renters report a quick shuttle transfer, new clean cars and fast deposit release. A recurring minority, roughly 1 in 18 reviews, report charges of about €95-250 for small scratches they dispute, and some describe pressure over cover, card rules or refused bookings. The shuttle stop is hard to find, the desk keeps fixed hours, and the web evidence is mostly undated aggregator pages.

AI-assisted summary of 297 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 45 reports · high confidence.

Counter upselling(20% of score)

Poor5.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 28 reports · high confidence.

Booking honoured(20% of score)

Mixed6.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 35 reports · medium confidence.

Queue time(15% of score)

Mixed6.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 45 reports · high confidence.

Car condition(15% of score)

Great8.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 50 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 5.8 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 7.7 · counts 30%
  • 3 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates). How we clean reviews
  • Pulled 8% toward the airport average, because recent reviews are few (178 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Many recent reviews (about 13 in the last 12 months) report charges of roughly €95-250 for minor scratches or chips that customers say were already there or could not be seen, often with no photo proof from the desk. Reviewers advise filming the whole car, including the underside, at pickup.
  • Several recent reviews say they were pushed to buy the desk's own cover, or that third-party or broker cover did not avoid a large deposit, which raised the final price well above the booked rate.
  • Some travellers report being refused a car or not getting the booked one: a card the desk did not accept as a credit card, a driving-licence requirement, a car given away after a late arrival, or an expensive replacement offered. Customers who arrive late may find the desk closed.autoeurope.co.uk
  • The shuttle pick-up point is not signposted. About 20 reviews describe searching for it (upper-level car park, row 11A), and a few report waits of 30-60 minutes for the shuttle.discovercars.comautoeurope.co.uk
  • The desk keeps fixed hours and offers no out-of-hours key drop. Travellers with very early flights or late arrivals report being unable to return or collect the car, and the brand's help centre says returns must be within office hours.gobycar.com

Green flags (5)

  • Deposit released quickly in many recent reports, often within hours or the same day, in some cases while still on the shuttle to the airport.
  • Many reviewers say no pressure to buy extra insurance was applied at the desk, including customers with broker or third-party cover.
  • Cars are frequently described as new or low-mileage, clean and often hybrid, with existing damage documented by photos emailed at pickup.trustpilot.comdiscovercars.com
  • Pick-up and return are described as fast and largely digital, with little or no queue at the desk, and a free shuttle in both directions.
  • Free or low-cost upgrades to a bigger car are reported in a number of recent reviews.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours07:00–21:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 297 recent Google reviews of this desk, which we do not republish.

Before you go

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GoByCar at other airports and stations

Same brand, different counter. We rate each location on its own.

GoByCar at Lanzarote Airport: questions and answers

Is GoByCar at Lanzarote Airport any good?

GoByCar at Lanzarote Airport has a Counterwise Score of 6.3/10 (Mixed) and is ranked No. 5 of 14 desks at the airport. Main green flag: Deposit released quickly in many recent reports, often within hours or the same day, in some cases while still on the shuttle to the airport.. Main red flag: Many recent reviews (about 13 in the last 12 months) report charges of roughly €95-250 for minor scratches or chips that customers say were already there or could not be seen, often with no photo proof from the desk. Reviewers advise filming the whole car, including the underside, at pickup..

Do I need a credit card to rent from GoByCar at Lanzarote Airport?

Yes. GoByCar at Lanzarote Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at GoByCar at Lanzarote Airport?

The deposit amount at GoByCar at Lanzarote Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at AutoReisen (€0).

Where is the GoByCar desk at Lanzarote Airport?

The GoByCar desk is off-site, reached by shuttle from Lanzarote Airport (ride time not confirmed yet).

What are the opening hours of GoByCar at Lanzarote Airport?

GoByCar at Lanzarote Airport is open 07:00–21:00 daily. Fuel policy: full to full.

Other desks at Lanzarote Airport

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