No. 12 of 14 at ACE

Goldcar

Name: Goldcar at Lanzarote Airport: Counterwise rating
Item: Goldcar (Lanzarote Airport)
Rating: 3.7
Author: Counterwise

at Lanzarote Airport

In terminal

High consensus Check prices ↓

At a glance

Goldcar at Lanzarote Airport is ranked No. 12 of 14 car rental desks at the airport, with a Counterwise Score of 3.7/10 (Poor).
The Goldcar desk is inside the terminal at Lanzarote Airport.
A credit card in the main driver's name is required; the typical deposit is €0–€950.
Fuel policy: full to full. Opening hours: 08:00–22:00 daily.
Main red flag from travellers: Many recent reviews (about 1 in 4) describe pressure at the counter to buy the full-cover insurance, often costing more than the rental itself. Declining reportedly means a card hold of roughly one to two thousand euros plus a separate fuel deposit, including for travellers with third-party or broker cover..

Based on 295 reviews analysed · Last updated 13 November 2026 · How scores work

The short version

Based on about 200 usable Google reviews after excluding five, plus roughly 90 star-only ratings that were not analysed, this Goldcar desk draws a high share of complaints about pressure to buy full cover or accept a large card hold, handovers refused over card or timing rules, and dirty or scratched cars. A minority of travellers report quick Key'n Go pickups, fast deposit release and good cars. Dated 2026 web sources broadly agree with the negative pattern, though much other web material is old or undated.

AI-assisted summary of 295 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 45 reports · high confidence.

Counter upselling(20% of score)

Poor2.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 60 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 50 reports · high confidence.

Queue time(15% of score)

Poor5.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 32 reports · medium confidence.

Car condition(15% of score)

Poor4.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 70 reports · high confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 3.7 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 3.1 · counts 30%
5 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates). How we clean reviews
Pulled 7% toward the airport average, because recent reviews are few (202 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

Many recent reviews (about 1 in 4) describe pressure at the counter to buy the full-cover insurance, often costing more than the rental itself. Declining reportedly means a card hold of roughly one to two thousand euros plus a separate fuel deposit, including for travellers with third-party or broker cover.usefirsthand.com trustpilot.com
About 15 reviews, many from the last two months, report cars being refused at pickup over payment-card rules: initials instead of full first names, debit, virtual or prepaid cards, a card in another person's name, or a card nearing expiry. Several say this was not made clear at booking and that buying extra cover was the only way to get the car.trustpilot.com
A dozen or so reviews say they were charged, or sent claims, for scratches they say were already on the car, usually with no joint check-in or check-out; some had the claim cancelled after sending photo or video evidence. Around a dozen others report deposit or fuel-deposit refunds taking a week to over a month. A 2026 web analysis and a Trustpilot page describe the same pattern at this airport.usefirsthand.com trustpilot.com
Around ten reviews from July to November say the desk was closed, or closed early, when a delayed flight arrived. Bookings were reportedly cancelled with no refund or alternative, and some travellers also report late-arrival or overtime fees.trustpilot.com
Roughly 45 reviews describe dirty cars, cars covered in scratches and dents, worn tyres, or warning lights for oil, tyre pressure or servicing. Several also report dirty or faulty child seats.

Green flags (4)

Around 20 reviews describe quick pickups and returns, often through Key'n Go or with no queue, with keys in about 5 minutes and a quick return check.
About ten recent reviews report the deposit or fuel deposit released within a day to three days, with some confirmation of the return condition received straight away.
Several reviews report new or clean cars, in some cases a better car than booked, and quick swaps without extra charge when a car had a problem or the wrong gearbox.
Several reviewers describe the base price as very competitive, and a few say the desk did not press hard on insurance or accepted a refusal without issue.

Practical facts

Location	Desk inside the terminalsource
Opening hours	08:00–22:00 dailysource
Credit card required	Yes, in the main driver’s namesource
Typical deposit	€0–€950source
Fuel policy	Full to fullsource
Shares the desk with	Key'n Go

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 295 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Bring a credit card in the main driver’s name with at least €950 available for the deposit.
Check the closing time (08:00–22:00 daily). If your flight lands late, call the desk: some wait, others close on time.

Goldcar at other airports and stations

Same brand, different counter. We rate each location on its own.

Goldcar at Lanzarote Airport: questions and answers

Is Goldcar at Lanzarote Airport any good?

Goldcar at Lanzarote Airport has a Counterwise Score of 3.7/10 (Poor) and is ranked No. 12 of 14 desks at the airport. Main green flag: Around 20 reviews describe quick pickups and returns, often through Key'n Go or with no queue, with keys in about 5 minutes and a quick return check.. Main red flag: Many recent reviews (about 1 in 4) describe pressure at the counter to buy the full-cover insurance, often costing more than the rental itself. Declining reportedly means a card hold of roughly one to two thousand euros plus a separate fuel deposit, including for travellers with third-party or broker cover..

Do I need a credit card to rent from Goldcar at Lanzarote Airport?

Yes. Goldcar at Lanzarote Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Goldcar at Lanzarote Airport?

The typical deposit at Goldcar at Lanzarote Airport is €0–€950. The lowest starting deposit at this airport is at AutoReisen (€0).

Where is the Goldcar desk at Lanzarote Airport?

The Goldcar desk is inside the terminal at Lanzarote Airport. It shares the counter with Key'n Go.

What are the opening hours of Goldcar at Lanzarote Airport?

Goldcar at Lanzarote Airport is open 08:00–22:00 daily. Fuel policy: full to full.

Other desks at Lanzarote Airport

Ranked by Counterwise Score. Compare all 14 desks side by side