No. 5 of 17 at VLC

Enterprise

Name: Enterprise at Valencia Airport: Counterwise rating
Item: Enterprise (Valencia Airport)
Rating: 5.6
Author: Counterwise

at Valencia Airport

Short walkNo credit card needed

High consensus Check prices ↓

At a glance

Enterprise at Valencia Airport is ranked No. 5 of 17 car rental desks at the airport, with a Counterwise Score of 5.6/10 (Poor).
The Enterprise desk is in a nearby car park or building, a short walk from the terminal at Valencia Airport (walking time not confirmed yet).
No credit card is required (debit cards accepted); the typical deposit is €200.
Fuel policy: same to same. Opening hours: Mon–Fri 08:00–21:00; Sat–Sun 09:00–21:00.
Main red flag from travellers: Many recent reviews report that the car was refused or not supplied at the counter, mostly over card rules (no physical credit card, debit or digital cards), name or document rules, or no vehicle being available. Several of these say the prepaid money was slow to come back..

Based on 268 reviews analysed · Last updated 12 November 2026 · How scores work

The short version

Based on about 200 kept Google reviews with text (plus about 65 star-only ratings) after removing 32 unreliable ones, this desk gets strong praise for friendly staff and clean, often new cars. There are also repeated serious complaints about refused bookings (especially over credit card rules), disputed damage charges, slow deposit refunds and long pickup waits. Experience seems to depend heavily on having a physical credit card in the driver's name and on photographing the car thoroughly; web evidence is mostly undated and mixed.

AI-assisted summary of 268 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 27 reports · high confidence.

Counter upselling(20% of score)

Poor5.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 12 reports · medium confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 40 reports · high confidence.

Queue time(15% of score)

Poor5.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 30 reports · medium confidence.

Car condition(15% of score)

Mixed7.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 35 reports · high confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 5.1 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 6.9 · counts 30%
32 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations, duplicates). How we clean reviews
Pulled 9% toward the airport average, because recent reviews are few (148 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

Many recent reviews report that the car was refused or not supplied at the counter, mostly over card rules (no physical credit card, debit or digital cards), name or document rules, or no vehicle being available. Several of these say the prepaid money was slow to come back.
Several recent reviews report charges for damage they say was already there or cannot be proven, including small windscreen chips (up to about €1,400), tyres, a missing boot cover (about €900) and a van claim of over €2,000 later withdrawn after the customer provided photos.
Repeated reports of deposit or prepaid amounts not returned for weeks, unexpected extra charges after the rental, and emails or phone lines going unanswered.
Long pickup waits are reported in several recent reviews, ranging from 45 minutes to about 2.5 hours, including with prepaid or time-slot bookings and during a system outage.
Some travellers report being pressured at the desk to take extra cover (long contract read-outs, being told cover is needed), with one buying it just to end the discussion.

Green flags (5)

Counter and return staff are described as friendly, helpful and professional in a large share of the kept reviews, including help with parking-garage directions and extending rentals by phone.
Many reviewers describe new or very clean cars in good condition.
Several reviewers report that when the booked model was unavailable they received an equal or better car, sometimes at no extra cost.
Some recent reviews report deposits returned within one to two days, a low hold in some cases, and no charge for small scratches.
Many travellers report quick pickup and drop-off when the booking is straightforward, in some cases within minutes.

Practical facts

Location	Nearby car park or building, a short walk from the terminal (minutes not confirmed yet)source
Opening hours	Mon–Fri 08:00–21:00; Sat–Sun 09:00–21:00source
Credit card required	No, debit cards accepted (check conditions)source
Typical deposit	€200source
Fuel policy	Same to samesource
Shares the desk with	Alamo, National

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 268 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Allow walking time from the terminal, longer with luggage.
Check the closing time (Mon–Fri 08:00–21:00; Sat–Sun 09:00–21:00). If your flight lands late, call the desk: some wait, others close on time.
Same-to-same fuel: photograph the gauge at pickup and at return.

Enterprise at other airports and stations

Same brand, different counter. We rate each location on its own.

Enterprise at Valencia Airport: questions and answers

Is Enterprise at Valencia Airport any good?

Enterprise at Valencia Airport has a Counterwise Score of 5.6/10 (Poor) and is ranked No. 5 of 17 desks at the airport. Main green flag: Counter and return staff are described as friendly, helpful and professional in a large share of the kept reviews, including help with parking-garage directions and extending rentals by phone.. Main red flag: Many recent reviews report that the car was refused or not supplied at the counter, mostly over card rules (no physical credit card, debit or digital cards), name or document rules, or no vehicle being available. Several of these say the prepaid money was slow to come back..

Do I need a credit card to rent from Enterprise at Valencia Airport?

No. Enterprise at Valencia Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Enterprise at Valencia Airport?

The typical deposit at Enterprise at Valencia Airport is €200. The lowest starting deposit at this airport is at Wiber (from €0).

Where is the Enterprise desk at Valencia Airport?

The Enterprise desk is in a nearby car park or building, a short walk from the terminal at Valencia Airport (walking time not confirmed yet). It shares the counter with Alamo and National.

What are the opening hours of Enterprise at Valencia Airport?

Enterprise at Valencia Airport is open Mon–Fri 08:00–21:00; Sat–Sun 09:00–21:00. Fuel policy: same to same.

Other desks at Valencia Airport

Ranked by Counterwise Score. Compare all 17 desks side by side