No. 2 of 6 at BRU

Enterprise

Name: Enterprise at Brussels Airport: Counterwise rating
Item: Enterprise (Brussels Airport)
Rating: 5.9
Author: Counterwise

at Brussels Airport

Walk 5 min

Medium consensus Check prices ↓

At a glance

Enterprise at Brussels Airport is ranked No. 2 of 6 car rental desks at the airport, with a Counterwise Score of 5.9/10 (Poor).
The Enterprise desk is in a nearby car park or building, about 5 minutes on foot from the terminal at Brussels Airport.
A credit card in the main driver's name is required; the typical deposit is €500–€2,600.
Fuel policy: full to full. Opening hours: 06:30–22:30 daily; after-hours return via the drop box on the counter.
Main red flag from travellers: Many reviews, about 7 from the last 12 months, report unexpected post-rental charges, often for excess kilometres, fuel or EV charging, damage or an admin fee, sometimes disputed. Some travellers say the mileage limit was not clear at booking, and a Reddit thread and a complaint page also mention limited kilometres and an unreturned deposit..

Based on 230 reviews analysed · Last updated 11 November 2026 · How scores work

The short version

Based on 231 Google reviews after exclusions (141 with text, the rest star-only), recent reviews mostly praise quick handovers and new, clean cars. A steady stream of 1-star reports concerns post-rental charges (excess kilometres, fuel or EV charging, damage), card refusals at the counter and customer service that is hard to reach. Web evidence is thin and mostly undated, so treat it as supporting rather than decisive.

AI-assisted summary of 230 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 39 reports · high confidence.

Counter upselling(20% of score)

Mixed6.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 12 reports · medium confidence.

Booking honoured(20% of score)

Poor4.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 26 reports · high confidence.

Queue time(15% of score)

Mixed7.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 20 reports · medium confidence.

Car condition(15% of score)

Great8.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 35 reports · high confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 5.5 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 7.4 · counts 30%
70 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations). How we clean reviews
Pulled 14% toward the airport average, because recent reviews are few (89 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

Many reviews, about 7 from the last 12 months, report unexpected post-rental charges, often for excess kilometres, fuel or EV charging, damage or an admin fee, sometimes disputed. Some travellers say the mileage limit was not clear at booking, and a Reddit thread and a complaint page also mention limited kilometres and an unreturned deposit.sikayetvar.com reddit.com
Several recent reviews describe being refused a car at the counter because their card was a debit card or was not accepted as a credit card, sometimes saying this was not made clear when booking. Older reviews and traveller tips say the same.
Repeated reports that customer service is hard to reach by phone or email and that refunds or disputed charges take weeks without a reply, including in the last 12 months.
Some customers did not get the car category or electric car they booked, or the EV was only partly charged. A replacement or upgrade was offered, but several found the replacement worse than the booked car.
The return car park and pick-up route are described as hard to find and poorly signposted, and trolleys are not always available at the return area.

Green flags (4)

Many reviews, including recent ones, describe new, clean cars in good condition, often with a free or no-cost upgrade.
Many recent reviews describe quick, smooth pick-up and return, often within minutes.
In several cases staff fixed a problem for the customer, for example by giving a free upgrade when no EV was ready, waiving a fee, or helping with a card issue.
Reviews and a recent forum thread indicate that the Enterprise/Alamo desk does not ask for a flight ticket or boarding pass to rent.reddit.com

Practical facts

Location	Nearby car park or building, about 5 min on foot from the terminalsource
Opening hours	06:30–22:30 daily; after-hours return via the drop box on the countersource
Credit card required	Yes, in the main driver’s namesource
Typical deposit	€500–€2,600source
Fuel policy	Full to fullsource
Shares the desk with	Alamo, National

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 230 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Bring a credit card in the main driver’s name with at least €2,600 available for the deposit.
Allow walking time: the desk is about 5 min on foot from the terminal, longer with luggage.
Check the closing time (06:30–22:30 daily; after-hours return via the drop box on the counter). If your flight lands late, call the desk: some wait, others close on time.

Enterprise at other airports and stations

Same brand, different counter. We rate each location on its own.

Enterprise at Brussels Airport: questions and answers

Is Enterprise at Brussels Airport any good?

Enterprise at Brussels Airport has a Counterwise Score of 5.9/10 (Poor) and is ranked No. 2 of 6 desks at the airport. Main green flag: Many reviews, including recent ones, describe new, clean cars in good condition, often with a free or no-cost upgrade.. Main red flag: Many reviews, about 7 from the last 12 months, report unexpected post-rental charges, often for excess kilometres, fuel or EV charging, damage or an admin fee, sometimes disputed. Some travellers say the mileage limit was not clear at booking, and a Reddit thread and a complaint page also mention limited kilometres and an unreturned deposit..

Do I need a credit card to rent from Enterprise at Brussels Airport?

Yes. Enterprise at Brussels Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Enterprise at Brussels Airport?

The typical deposit at Enterprise at Brussels Airport is €500–€2,600. The lowest starting deposit at this airport is at Avis (€200).

Where is the Enterprise desk at Brussels Airport?

The Enterprise desk is in a nearby car park or building, about 5 minutes on foot from the terminal at Brussels Airport. It shares the counter with Alamo and National.

What are the opening hours of Enterprise at Brussels Airport?

Enterprise at Brussels Airport is open 06:30–22:30 daily; after-hours return via the drop box on the counter. Fuel policy: full to full.

Other desks at Brussels Airport

Ranked by Counterwise Score. Compare all 6 desks side by side