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Counterwise

No. 16 of 17 at VLC

Drivalia

at Valencia Airport

Shuttle
Counterwise Score 3.0 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Drivalia at Valencia Airport is ranked No. 16 of 17 car rental desks at the airport, with a Counterwise Score of 3.0/10 (Poor).
  • The Drivalia desk is off-site, reached by shuttle from Valencia Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: same to same. Opening hours: 08:00–21:59 daily.
  • Main red flag from travellers: Many reviews, mostly from the past year, report charges for small scratches or marks that travellers say were already on the car or not on the contract list; amounts range from about 50 to over 800 euros, taken from the deposit or card. Some renters had the charge dropped after sending photos or video evidence..

Based on 288 reviews analysed · Last updated · How scores work

The short version

Based on about 250 usable Google reviews (288 kept after excluding 12), this off-site, shuttle-served desk splits travellers: many report fast, cheap, trouble-free rentals, while a large and recent group report card-rule disputes that led to buying the desk's insurance, charges for small scratches at return, and refused or changed bookings. Queues are usually short but occasionally long. Web evidence is mostly undated or brand-wide and points the same way, so renters should check card and licence rules in advance and photograph the whole car at pickup.

AI-assisted summary of 288 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 70 reports · high confidence.

Counter upselling(20% of score)

Poor2.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 55 reports · high confidence.

Booking honoured(20% of score)

Poor2.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 55 reports · high confidence.

Queue time(15% of score)

Mixed6.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 35 reports · medium confidence.

Car condition(15% of score)

Poor5.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 60 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.3 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 1.9 · counts 30%
  • 12 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other reasons). How we clean reviews
  • Pulled 9% toward the airport average, because recent reviews are few (158 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Many reviews, mostly from the past year, report charges for small scratches or marks that travellers say were already on the car or not on the contract list; amounts range from about 50 to over 800 euros, taken from the deposit or card. Some renters had the charge dropped after sending photos or video evidence.ie.trustpilot.comtripadvisor.ie
  • About three dozen reviews describe the desk rejecting debit, prepaid, non-physical, American Express or other-name cards for the deposit, so that travellers end up buying the desk's own insurance, often after already buying cover elsewhere. The alternative reported is a hold of around 1,200 to 2,000 euros.
  • Around a dozen reviews from the last year report being turned away at the counter after prepaying, over driving licence and ID issued in different countries, card rules, or a late flight. Some travellers left without a car and lost money.tripadvisor.com
  • Reviews report unexpected fees and slow refunds: about 14 mention extra fuel, cleaning, late-arrival, extra-driver or fine-handling fees, and about 6 say deposits were still held after 2 weeks to over a month and phone contact went unanswered. The fuel policy is described as same-level return rather than full.
  • About 20 reviews from the past 15 months describe rude, dismissive or confrontational counter staff, including refusing to give a name or provide complaint forms. Other reviews describe friendly staff, so experience seems to depend on who is on shift.

Green flags (5)

  • Around 25 reviews describe quick, uncomplicated pickup and return, with the free shuttle waiting at the airport and handover often in about 5-10 minutes. A recent web review of the airport area also reports the bus waiting on a late arrival.trustpilot.com
  • Prices are frequently described as low, with newish, clean and well-equipped cars reported in about 14 reviews, including hybrids and larger family cars.
  • A group of recent reviewers report no pressure to buy extra insurance and a smooth, short return. Several of these were booked through brokers.
  • Travellers who bought the desk's premium or full cover, or broker cover, report no deposit or excess hassle and a return completed within minutes.
  • Several renters who photographed or filmed the car at pickup say that queries at return were dropped without charge, and one reports the deposit released the next working day.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours08:00–21:59 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policySame to samesource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 288 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Drivalia at other airports and stations

Same brand, different counter. We rate each location on its own.

Drivalia at Valencia Airport: questions and answers

Is Drivalia at Valencia Airport any good?

Drivalia at Valencia Airport has a Counterwise Score of 3.0/10 (Poor) and is ranked No. 16 of 17 desks at the airport. Main green flag: Around 25 reviews describe quick, uncomplicated pickup and return, with the free shuttle waiting at the airport and handover often in about 5-10 minutes. A recent web review of the airport area also reports the bus waiting on a late arrival.. Main red flag: Many reviews, mostly from the past year, report charges for small scratches or marks that travellers say were already on the car or not on the contract list; amounts range from about 50 to over 800 euros, taken from the deposit or card. Some renters had the charge dropped after sending photos or video evidence..

Do I need a credit card to rent from Drivalia at Valencia Airport?

Yes. Drivalia at Valencia Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Drivalia at Valencia Airport?

The deposit amount at Drivalia at Valencia Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Wiber (from €0).

Where is the Drivalia desk at Valencia Airport?

The Drivalia desk is off-site, reached by shuttle from Valencia Airport (ride time not confirmed yet).

What are the opening hours of Drivalia at Valencia Airport?

Drivalia at Valencia Airport is open 08:00–21:59 daily. Fuel policy: same to same.

Other desks at Valencia Airport

Ranked by Counterwise Score. Compare all 17 desks side by side