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GoByCar

Name: GoByCar at Valencia Airport: Counterwise rating
Item: GoByCar (Valencia Airport)
Rating: 5.2
Author: Counterwise

at Valencia Airport

Shuttle

High consensus Check prices ↓

At a glance

GoByCar at Valencia Airport is ranked No. 10 of 17 car rental desks at the airport, with a Counterwise Score of 5.2/10 (Poor).
The GoByCar desk is off-site, reached by shuttle from Valencia Airport (ride time not confirmed yet).
A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
Fuel policy: full to full. Opening hours: 07:30–21:00 daily.
Main red flag from travellers: Around 20 recent reviews describe disputed charges after return (cleaning for sand or crumbs, scratches the renters say were pre-existing, fuel penalties despite a full tank), typically €30-300; some reports say the deposit was withheld or complaints went unanswered..

Based on 254 reviews analysed · Last updated 12 November 2026 · How scores work

The short version

Based on about 256 Google reviews after removing 44 (mostly staff-praise reviews and duplicates), of which roughly 205 have usable text, the Valencia desk is mostly praised for new, clean cars, upgrades and friendly staff. Recurring complaints concern pressure to buy extra insurance, disputed damage, cleaning or fuel charges, and long waits at busy times; reports of counter surprises on card and licence rules are also frequent. Web evidence is mostly undated and brand-level, so it adds little beyond the reviews.

AI-assisted summary of 254 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 35 reports · high confidence.

Counter upselling(20% of score)

Poor4.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 25 reports · high confidence.

Booking honoured(20% of score)

Poor5.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 40 reports · medium confidence.

Queue time(15% of score)

Poor5.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 38 reports · high confidence.

Car condition(15% of score)

Mixed7.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 57 reports · high confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 4.9 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 6.1 · counts 30%
46 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates). How we clean reviews
Pulled 8% toward the airport average, because recent reviews are few (183 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

Around 20 recent reviews describe disputed charges after return (cleaning for sand or crumbs, scratches the renters say were pre-existing, fuel penalties despite a full tank), typically €30-300; some reports say the deposit was withheld or complaints went unanswered.
Many recent reviews (about 15) report insistent selling of the desk's own insurance, including claims that the traveller's third-party or broker cover is not valid, and extra insurance payments of roughly €200-470 despite pre-booked full cover. A Trustpilot snippet dated May 2026 mentions a similar complaint at this airport.trustpilot.com
Long waits are reported repeatedly at busy times: about 16 reviews mention 50 minutes to 2 hours for the shuttle, the pick-up queue or the car return, and some describe a slow or hard-to-reach shuttle.
Several reviews report counter surprises that were unclear at booking: a main driver's credit card, an international permit for non-EU licences, young-driver fees, and bookings refused or charged more as a result.gobycar.com
A number of recent reviews report poorly prepared or faulty cars, including dents and dirt on delivery, worn tyres, flat batteries and a jammed roof, with slow or costly resolution in some cases.

Green flags (5)

Many reviews describe cars as new or nearly new, clean and well kept, often with low mileage.
Several reviews report deposits released quickly after return (same day to next day) and quick drop-off inspections.
Free or low-cost upgrades are reported by around 8 recent reviewers, often when the booked category was unavailable (some upgrades carried a daily surcharge).
The airport shuttle (meeting point at car park P6) is described as easy to find and frequent in about 10 reviews; a directory page says buses run every 10-15 minutes.carhirelocator.com
Several reviewers say the insurance offer was accepted as declined without pressure, and the desk is often described as friendly and professional.

Practical facts

Location	Off-site, by shuttle (ride time not confirmed yet)source
Opening hours	07:30–21:00 dailysource
Credit card required	Yes, in the main driver’s namesource
Typical deposit	Not confirmed yet
Fuel policy	Full to fullsource
Shares the desk with	No other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 254 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Bring a credit card in the main driver’s name with enough available credit for the deposit (amount not confirmed yet).
Allow extra time for the shuttle ride and the wait (ride time not confirmed yet).
Check the closing time (07:30–21:00 daily). If your flight lands late, call the desk: some wait, others close on time.

GoByCar at other airports and stations

Same brand, different counter. We rate each location on its own.

GoByCar at Valencia Airport: questions and answers

Is GoByCar at Valencia Airport any good?

GoByCar at Valencia Airport has a Counterwise Score of 5.2/10 (Poor) and is ranked No. 10 of 17 desks at the airport. Main green flag: Many reviews describe cars as new or nearly new, clean and well kept, often with low mileage.. Main red flag: Around 20 recent reviews describe disputed charges after return (cleaning for sand or crumbs, scratches the renters say were pre-existing, fuel penalties despite a full tank), typically €30-300; some reports say the deposit was withheld or complaints went unanswered..

Do I need a credit card to rent from GoByCar at Valencia Airport?

Yes. GoByCar at Valencia Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at GoByCar at Valencia Airport?

The deposit amount at GoByCar at Valencia Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Wiber (from €0).

Where is the GoByCar desk at Valencia Airport?

The GoByCar desk is off-site, reached by shuttle from Valencia Airport (ride time not confirmed yet).

What are the opening hours of GoByCar at Valencia Airport?

GoByCar at Valencia Airport is open 07:30–21:00 daily. Fuel policy: full to full.

Other desks at Valencia Airport

Ranked by Counterwise Score. Compare all 17 desks side by side