Skip to content
Counterwise

No. 19 of 21 at AGP

Delpaso

at Málaga-Costa del Sol Airport

Shuttle
Counterwise Score 2.6 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Delpaso at Málaga-Costa del Sol Airport is ranked No. 19 of 21 car rental desks at the airport, with a Counterwise Score of 2.6/10 (Poor).
  • The Delpaso desk is off-site, reached by shuttle from Málaga Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: not confirmed yet. Opening hours: 07:00–23:00 (after 23:00 phone +34 673 249 000).
  • Main red flag from travellers: Dozens of recent reviews (around 60) say the card used for the deposit was refused because the first name showed only as an initial or the card was not a physical credit card, after which the only way to get the car was to pay roughly €150-€365 for the desk's own cover. Many say this rule was not clear on the broker booking..

Based on 294 reviews analysed · Last updated · How scores work

The short version

Based on about 294 recent Google reviews of this desk after exclusions (roughly 246 with usable text), the picture is strongly negative on counter charges: many travellers booking through brokers or airlines report being pushed into the desk's own cover, usually after a card-name rule, a same-day-flight rule or an IDP requirement. A smaller but real group describes smooth rentals, good-value cars and a quick shuttle, mostly after taking full cover or booking directly. Cars, queues and return inspections are mixed, and web sources are mostly undated, though dated Trustpilot reports from 2026 point the same way.

AI-assisted summary of 294 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 40 reports · medium confidence.

Counter upselling(20% of score)

Poor1.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 110 reports · high confidence.

Booking honoured(20% of score)

Poor1.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 100 reports · high confidence.

Queue time(15% of score)

Poor5.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 25 reports · medium confidence.

Car condition(15% of score)

Poor5.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 50 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 2.8 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 1.7 · counts 30%
  • 6 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations, broker-only disputes). How we clean reviews
  • Pulled 6% toward the airport average, because recent reviews are few (225 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Dozens of recent reviews (around 60) say the card used for the deposit was refused because the first name showed only as an initial or the card was not a physical credit card, after which the only way to get the car was to pay roughly €150-€365 for the desk's own cover. Many say this rule was not clear on the broker booking.trustpilot.comreddit.com
  • About 30 recent reviews report prepaid, confirmed bookings refused at the desk, most often citing a same-day-flight requirement, an unspecified account 'incident', or no car being available. Customers say they were left without a car and often without a refund.
  • Several recent reviews, plus a dated consumer-site post from July 2026, report UK or other non-EU licence holders being told an International Driving Permit was required and having to pay roughly €120-€316 extra. Reviewers say this was not stated at booking, and the Trustpilot post says it contradicts the company's own terms and UK/Spanish official guidance.trustpilot.com
  • Around 14 recent reviews say no damage report is given at pickup and staff inspect closely at return, with customers who declined the desk's cover having to rebut damage claims using their own photos. A dated Trustpilot report describes an €800 charge for a small windscreen chip that is being disputed.trustpilot.com
  • About 40 recent reviews describe rude, dismissive or aggressive staff at the desk or at return, in several cases involving families with young children arriving late at night.

Green flags (4)

  • Roughly 40 recent reviews describe a smooth pickup and return, good value and friendly staff, often from travellers who say they had read the negative reviews first.
  • About 15 reviews say the free airport shuttle is short (roughly 3-10 minutes) and frequent, and that return handovers took a minute or two.
  • Around 10 reviews report an easy rental with no deposit and little or no inspection at return after taking the desk's full cover or booking directly.
  • A few recent reviews say a faulty or broken-down car was replaced quickly (same day or within about 3 hours) or upgraded on the spot.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours07:00–23:00 (after 23:00 phone +34 673 249 000)source
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyNot confirmed yet
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 294 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Delpaso at Málaga Airport: questions and answers

Is Delpaso at Málaga Airport any good?

Delpaso at Málaga-Costa del Sol Airport has a Counterwise Score of 2.6/10 (Poor) and is ranked No. 19 of 21 desks at the airport. Main green flag: Roughly 40 recent reviews describe a smooth pickup and return, good value and friendly staff, often from travellers who say they had read the negative reviews first.. Main red flag: Dozens of recent reviews (around 60) say the card used for the deposit was refused because the first name showed only as an initial or the card was not a physical credit card, after which the only way to get the car was to pay roughly €150-€365 for the desk's own cover. Many say this rule was not clear on the broker booking..

Do I need a credit card to rent from Delpaso at Málaga Airport?

Yes. Delpaso at Málaga-Costa del Sol Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Delpaso at Málaga Airport?

The deposit amount at Delpaso at Málaga-Costa del Sol Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Goldcar (€0–€950).

Where is the Delpaso desk at Málaga Airport?

The Delpaso desk is off-site, reached by shuttle from Málaga Airport (ride time not confirmed yet).

What are the opening hours of Delpaso at Málaga Airport?

Delpaso at Málaga-Costa del Sol Airport is open 07:00–23:00 (after 23:00 phone +34 673 249 000). Fuel policy: not confirmed yet.

Other desks at Málaga Airport

Ranked by Counterwise Score. Compare all 21 desks side by side