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Counterwise

No. 10 of 21 at FNC

Guerin

at Madeira Airport (Cristiano Ronaldo International Airport)

In terminal
Counterwise Score 5.1 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Guerin at Madeira Airport (Cristiano Ronaldo International Airport) is ranked No. 10 of 21 car rental desks at the airport, with a Counterwise Score of 5.1/10 (Poor).
  • The Guerin desk is inside the terminal at Madeira Airport.
  • A credit card in the main driver's name is required; the typical deposit is €300–€600.
  • Fuel policy: full to full. Opening hours: 07:00–24:00 daily.
  • Main red flag from travellers: Many reviewers report charges after return for scratches, rim marks or other damage they dispute. Amounts range from about €50 to over €1,000 and often follow a clean return sign-off. Review sites and guides published in 2026 also warn of strict damage checks, so photographing the car at pick-up and return is advised..

Based on 288 reviews analysed · Last updated · How scores work

The short version

Based on about 215 informative Google reviews after exclusions, most renters describe quick, friendly pick-ups and returns, no pressure to buy insurance and usable cars. A significant minority report being refused a car because of card rules, disputed damage or repair charges, deposits held for weeks, and breakdowns. Web evidence (mostly undated or aggregator pages) is mixed in the same way, so documenting the car's condition and checking card requirements before booking is wise.

AI-assisted summary of 288 recent Google reviews and web reports, reviewed by our editor on 14 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 58 reports · high confidence.

Counter upselling(20% of score)

Mixed6.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 30 reports · medium confidence.

Booking honoured(20% of score)

Poor4.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 42 reports · high confidence.

Queue time(15% of score)

Mixed7.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 36 reports · high confidence.

Car condition(15% of score)

Poor5.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 70 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 5.0 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 5.5 · counts 30%
  • 12 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations). How we clean reviews
  • Pulled 9% toward the airport average, because recent reviews are few (155 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (4)

  • Many reviewers report charges after return for scratches, rim marks or other damage they dispute. Amounts range from about €50 to over €1,000 and often follow a clean return sign-off. Review sites and guides published in 2026 also warn of strict damage checks, so photographing the car at pick-up and return is advised.auto-jardim.comjuliedawnfox.com
  • Several reviewers report the security deposit still not released or refunded after one to six weeks, with emails and calls going unanswered. Other reviewers report refunds within days.
  • Several reviewers report breakdowns of rental cars (clutch, brakes, engine, tyres), and some were later billed for repairs they dispute, including cases of €1,000 or more. Replacement cars were usually provided, but reviewers lost holiday time and say support was hard to reach.
  • Several reviewers say the price or cover cost at the kiosk or desk was higher than shown at booking or online check-in. Examples are stacked insurance rates, an unexpected tourist-tax fee and added charges after return.

Green flags (5)

  • Pick-up and return are described as fast in most reviews, typically 5-20 minutes using the self check-in kiosks, with staff on hand to help. The counter is inside the arrivals building, and a 2026 guide reports an average wait of about five minutes.auto-jardim.com
  • About a dozen reviewers, mostly from the last year, say no extra insurance was pushed on them at the desk, especially when they already held broker or full cover. Trustpilot and a 2026 guide also mention little hard selling.auto-jardim.comca.trustpilot.com
  • Around 14 reviewers report the deposit being released or refunded within 1-4 days of return, often with a quick and routine return check.
  • Many reviewers received new, low-mileage or clean cars, including automatics and plug-in hybrids that handled Madeira's hills well. Free upgrades are also mentioned.
  • Some reviewers describe flexible handling. Reservations were honoured after flight delays, and faulty or unsuitable cars were swapped without difficulty.

Practical facts

LocationDesk inside the terminalsource
Opening hours07:00–24:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical deposit€300–€600source
Fuel policyFull to fullsource
Shares the desk withEnterprise, Alamo, National

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 288 recent Google reviews of this desk, which we do not republish.

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Guerin at other airports and stations

Same brand, different counter. We rate each location on its own.

Guerin at Madeira Airport: questions and answers

Is Guerin at Madeira Airport any good?

Guerin at Madeira Airport (Cristiano Ronaldo International Airport) has a Counterwise Score of 5.1/10 (Poor) and is ranked No. 10 of 21 desks at the airport. Main green flag: Pick-up and return are described as fast in most reviews, typically 5-20 minutes using the self check-in kiosks, with staff on hand to help. The counter is inside the arrivals building, and a 2026 guide reports an average wait of about five minutes.. Main red flag: Many reviewers report charges after return for scratches, rim marks or other damage they dispute. Amounts range from about €50 to over €1,000 and often follow a clean return sign-off. Review sites and guides published in 2026 also warn of strict damage checks, so photographing the car at pick-up and return is advised..

Do I need a credit card to rent from Guerin at Madeira Airport?

Yes. Guerin at Madeira Airport (Cristiano Ronaldo International Airport) requires a credit card in the main driver's name for the deposit.

How much is the deposit at Guerin at Madeira Airport?

The typical deposit at Guerin at Madeira Airport (Cristiano Ronaldo International Airport) is €300–€600. The lowest starting deposit at this airport is at RentX (from €0).

Where is the Guerin desk at Madeira Airport?

The Guerin desk is inside the terminal at Madeira Airport. It shares the counter with Enterprise, Alamo and National.

What are the opening hours of Guerin at Madeira Airport?

Guerin at Madeira Airport (Cristiano Ronaldo International Airport) is open 07:00–24:00 daily. Fuel policy: full to full.

Other desks at Madeira Airport

Ranked by Counterwise Score. Compare all 21 desks side by side