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Counterwise

No. 6 of 21 at FNC

Cassiano's Rent a Car

at Madeira Airport (Cristiano Ronaldo International Airport)

Shuttle
Counterwise Score 5.7 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Cassiano's Rent a Car at Madeira Airport (Cristiano Ronaldo International Airport) is ranked No. 6 of 21 car rental desks at the airport, with a Counterwise Score of 5.7/10 (Poor).
  • The Cassiano's Rent a Car desk is off-site, reached by shuttle from Madeira Airport (ride time not confirmed yet).
  • The credit card rule is not confirmed yet; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 07:00–22:00 daily.
  • Main red flag from travellers: Many recent reviews say a debit-type card, or a credit card the desk's system did not accept, meant buying the desk's own cover at counter prices that often doubled or tripled the booked total..

Based on 210 reviews analysed · Last updated · How scores work

The short version

Based on about 210 recent Google reviews after removing 89 that mostly praise individual staff or carry no usable content, most travellers report friendly service, quick pick-ups and fast deposit releases. A clear recent pattern is the credit/debit card rule pushing customers to buy the desk's own cover at much higher cost, along with some 30-90 minute shuttle or counter waits and repeated brake or tyre complaints. The desk is off-site (shuttle), and web evidence is mostly undated or older, so the picture is mixed.

AI-assisted summary of 210 recent Google reviews and web reports, reviewed by our editor on 14 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Mixed6.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 35 reports · high confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 35 reports · high confidence.

Booking honoured(20% of score)

Poor4.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 40 reports · high confidence.

Queue time(15% of score)

Poor5.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 38 reports · high confidence.

Car condition(15% of score)

Poor5.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 55 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 5.0 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 7.5 · counts 30%
  • 90 of 300 recent reviews excluded as unreliable (solicited staff praise, other reasons). How we clean reviews
  • Pulled 9% toward the airport average, because recent reviews are few (144 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many recent reviews say a debit-type card, or a credit card the desk's system did not accept, meant buying the desk's own cover at counter prices that often doubled or tripled the booked total.
  • Repeated reports of mechanical or safety-related faults on delivered cars (brake noise or failure, worn tyres, coolant or clutch warnings), some with slow or no replies from the desk during the rental.trustpilot.com
  • Shuttle and counter waits of 30 to 90 minutes are reported in about a dozen recent reviews, both on arrival and on return; allow extra time before flights.
  • Several travellers report charges after the rental (small repair fees, fuel top-ups, an unexpected card charge, a late-emailed charge sheet), and one reports a deposit still unreturned after a year.
  • Several reviews describe cars handed over with dents or scratches missing from the check-in sheet; travellers say filming the car at pick-up avoided disputes at return.

Green flags (5)

  • Deposit and fuel hold released quickly in many reports, typically within hours to three days of return.discovercars.comreddit.com
  • Smooth, quick shuttle pick-up and drop-off reported by many travellers, with the airport only a few minutes away.
  • Travellers who booked full cover elsewhere and had an accepted credit card often report no pressure to buy extra cover.
  • Several reviews report free upgrades or exactly the model booked, with clean, newer cars.
  • When a car developed a fault (brakes, flat tyre, warning light), several customers report a quick swap or roadside help, in some cases within an hour.discovercars.com

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours07:00–22:00 dailysource
Credit card requiredNot confirmed yet
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 210 recent Google reviews of this desk, which we do not republish.

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Cassiano's Rent a Car at Madeira Airport: questions and answers

Is Cassiano's Rent a Car at Madeira Airport any good?

Cassiano's Rent a Car at Madeira Airport (Cristiano Ronaldo International Airport) has a Counterwise Score of 5.7/10 (Poor) and is ranked No. 6 of 21 desks at the airport. Main green flag: Deposit and fuel hold released quickly in many reports, typically within hours to three days of return.. Main red flag: Many recent reviews say a debit-type card, or a credit card the desk's system did not accept, meant buying the desk's own cover at counter prices that often doubled or tripled the booked total..

Do I need a credit card to rent from Cassiano's Rent a Car at Madeira Airport?

Not confirmed yet. We have not yet confirmed whether Cassiano's Rent a Car at Madeira Airport (Cristiano Ronaldo International Airport) accepts debit cards for the deposit. Check the rental terms when you book.

How much is the deposit at Cassiano's Rent a Car at Madeira Airport?

The deposit amount at Cassiano's Rent a Car at Madeira Airport (Cristiano Ronaldo International Airport) is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at RentX (from €0).

Where is the Cassiano's Rent a Car desk at Madeira Airport?

The Cassiano's Rent a Car desk is off-site, reached by shuttle from Madeira Airport (ride time not confirmed yet).

What are the opening hours of Cassiano's Rent a Car at Madeira Airport?

Cassiano's Rent a Car at Madeira Airport (Cristiano Ronaldo International Airport) is open 07:00–22:00 daily. Fuel policy: full to full.

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