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Counterwise

No. 14 of 19 at BCN

Click&Rent

at Josep Tarradellas Barcelona-El Prat Airport

Shuttle
Counterwise Score 4.1 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Click&Rent at Josep Tarradellas Barcelona-El Prat Airport is ranked No. 14 of 19 car rental desks at the airport, with a Counterwise Score of 4.1/10 (Poor).
  • The Click&Rent desk is off-site, reached by shuttle from Barcelona Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the typical deposit is €200–€1,000.
  • Fuel policy: full to full. Opening hours: 08:00–22:00 daily; out of hours only on prior request with a flight number, not on holidays.
  • Main red flag from travellers: Many recent reviews report charges of roughly €50-€1,160 for small scratches or dents found at return, often under bumpers, on mirrors or on windscreens, which travellers say were already there or were not visible in their pickup photos. Reviewers also describe a strict return inspection and a pickup with no joint inspection, and say that photographing every part of the car, including underneath, is essential..

Based on 274 reviews analysed · Last updated · How scores work

The short version

Based on 274 kept Google reviews (about 190 with substantive text, mostly from the last three months), this off-site, shuttle-served desk is rated cheap and often friendly, but with a high rate of reported disputes over small damage charges and frequent waits of one to three hours. Reports of cancelled no-show bookings, category downgrades and unclear extra fees add to the risk, while many travellers still report smooth rentals and quick deposit refunds. Web evidence is mostly undated or old, but the dated Trustpilot and Reddit items agree with the review pattern.

AI-assisted summary of 274 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 55 reports · high confidence.

Counter upselling(20% of score)

Poor5.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 14 reports · medium confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 45 reports · high confidence.

Queue time(15% of score)

Poor3.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 55 reports · high confidence.

Car condition(15% of score)

Poor5.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 40 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.8 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 4.6 · counts 30%
  • 26 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations…). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (202 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Many recent reviews report charges of roughly €50-€1,160 for small scratches or dents found at return, often under bumpers, on mirrors or on windscreens, which travellers say were already there or were not visible in their pickup photos. Reviewers also describe a strict return inspection and a pickup with no joint inspection, and say that photographing every part of the car, including underneath, is essential.reddit.comie.trustpilot.com
  • Long waits to collect the car are frequently reported, commonly 1-3 hours even with a booking, often with only two desks working for a crowded office. Some also report a 20-60 minute wait for the shuttle at the airport.
  • Several recent reviews say a booking was cancelled as a no-show after a flight delay of about three hours, with no refund and a replacement car refused. Travellers could not reach the company by phone, and some also report the shuttle failing to appear near closing time.reddit.comuk.trustpilot.com
  • Several recent reviews report extra charges or conditions at the counter that were not clear at booking, such as young- or older-driver fees, cross-border fees, extra insurance when a card was not accepted, and mileage limits with per-kilometre charges.reddit.com
  • Customer contact is hard: the phone line is reported as an automated menu, emails and damage disputes often go unanswered for weeks, and the shuttle pick-up point at the terminals is described as poorly signposted.

Green flags (4)

  • Many reviewers describe quick, smooth pickup and return, especially with online check-in completed in advance, and friendly counter and shuttle staff.
  • Low prices and good value are mentioned by a large share of positive reviews, particularly with the full-cover rate.
  • Around 10 kept reviews report the deposit released the same day or within a day or two of return, including after an inspection where the pre-existing damage was confirmed by the traveller's photos.
  • A dozen reviewers describe new, clean cars in good mechanical shape, and some say a faulty car was swapped within minutes or an upgrade was offered.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours08:00–22:00 daily; out of hours only on prior request with a flight number, not on holidayssource
Credit card requiredYes, in the main driver’s namesource
Typical deposit€200–€1,000source
Fuel policyFull to fullsource
Shares the desk withNU Car Rentals

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 274 recent Google reviews of this desk, which we do not republish.

Before you go

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Click&Rent at other airports and stations

Same brand, different counter. We rate each location on its own.

Click&Rent at Barcelona Airport: questions and answers

Is Click&Rent at Barcelona Airport any good?

Click&Rent at Josep Tarradellas Barcelona-El Prat Airport has a Counterwise Score of 4.1/10 (Poor) and is ranked No. 14 of 19 desks at the airport. Main green flag: Many reviewers describe quick, smooth pickup and return, especially with online check-in completed in advance, and friendly counter and shuttle staff.. Main red flag: Many recent reviews report charges of roughly €50-€1,160 for small scratches or dents found at return, often under bumpers, on mirrors or on windscreens, which travellers say were already there or were not visible in their pickup photos. Reviewers also describe a strict return inspection and a pickup with no joint inspection, and say that photographing every part of the car, including underneath, is essential..

Do I need a credit card to rent from Click&Rent at Barcelona Airport?

Yes. Click&Rent at Josep Tarradellas Barcelona-El Prat Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Click&Rent at Barcelona Airport?

The typical deposit at Click&Rent at Josep Tarradellas Barcelona-El Prat Airport is €200–€1,000. The lowest starting deposit at this airport is at Goldcar T1 (€0–€950).

Where is the Click&Rent desk at Barcelona Airport?

The Click&Rent desk is off-site, reached by shuttle from Barcelona Airport (ride time not confirmed yet). It shares the counter with NU Car Rentals.

What are the opening hours of Click&Rent at Barcelona Airport?

Click&Rent at Josep Tarradellas Barcelona-El Prat Airport is open 08:00–22:00 daily; out of hours only on prior request with a flight number, not on holidays. Fuel policy: full to full.

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